Mark L. Kelley

General Responsibilities Provide Advocacy information and referral sources to participants in emergency shelters.

• Oversee shelter facility activities to insure safety.
• Specific Responsibilities Facilitate problem solving and provide crisis intervention services.
• Including De-escalations between couples as well as individuals.
• Assure cleanliness,sanitation, and upkeep of facility.
• Responsible for knowing and following policies and procedures.
• Maintain confidentiality of participants, staff and agencSupervise Participants chore assignments, perform urine drug screen and Alcohol Breathalyzer in substance free shelters
• Shift Change meetings with coworkers and assessed and advocated resident needs; recommended solutions and strategies to improve staff / participant relations

• Cold calling on businesses nationally.
• Offering Advertising for local businesses via Real Estate offices in conjunction with Networking Event.
• Minimum of 100 calls daily.
• Have verifiable sales commissions .
• Researched and developed pipeline of clients that demonstrated interest in being partners with organization.
• Negotiated contracts, closed agreements and supported sales team in new product launches.
• Identified and achieved standards and expectations consistently exceeding [Timeframe] sales goals.
• Identified potential customers and evaluated market potential.
• Used effective communication and interpersonal skills when meeting and speaking with clients, which promoted long-lasting relationships.
• Explained and demonstrated product solutions and services in terms client could understand and relate to.

• Responsible for originating loans through Affordable Refinance Program, Freddie Mac, Fannie Mae, All Access, Equity Lines, Non- Owner Occupied Investment loans 1-4 units.
• Built knowledge about latest banking products and services through [courses/certification programs].
• Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
• Maintained confidentiality of bank records and client information.

• Trained to Facilitate Groups Required below Certified First Aid/ CPR/AED I will upload certificates, Converted leads into loans from advertising, referrals, and follow-ups.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
• Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
• Effectively managed more than [number] client relationships.
• Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Created a Partnership with a Real Estate Attorney, He owned the building and the DBA He ran his law practice and I created and built Smart Mortgage. I recruited , trained and supervised a staff of 8

• Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes.
• Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
• Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

• Converted leads into loans from advertising, referrals, and follow-ups.

• My Partner supplied office space and Broker Licensee Built sales force by recruiting and training new loan officers on loan origination skills and sales techniques.
• Cold Calling Processing Loans, Calyx Point AUS Underwriting and Funding.
• Streamlined refinance mortgage loans via direct mail system I designed.