Marké Layne Douthitt
Elkhart,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, demonstrated through a proven track record. Skilled in workplace safety and customer relationship management, I excel in streamlining processes and fostering team collaboration. Achieved significant improvements in service integration and cleanliness standards, underscoring a commitment to excellence and proactive problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
EVS House Keeping
Palestine Regional Medical Center. PRMC
Palestine, TX
01.2024 - Current
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Senior Sandwich Artist
Subway Plaza
Palestine, TX
10.2009 - Current
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
- Provided exceptional customer service by promptly addressing guest concerns, resulting in increased repeat business.
- Promoted a safe working environment by following all safety procedures and reporting potential hazards as needed.
- Maintained consistency in product quality by regularly reviewing company standards and implementing necessary adjustments in sandwich preparation techniques.
- Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.
- Streamlined operations by organizing back-of-house storage areas for easy access to necessary supplies during shifts.
- Aided store management in resolving conflicts among staff members or between employees and customers, fostering a harmonious workplace.
Machine Operator
Tampico Bottling Company And Sanderson Farms
Palestine, TX
03.2016 - 12.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Paint Team Leader
Lowe's
Palestine, TX
04.2004 - 01.2016
- Directed projects according to schedule and quality demands.
- Master mixer
- Maintained detailed records of material usage, batch numbers, and lot codes for accurate traceability purposes when required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Respiratory Therapy
Los Amigos High School
Fountain Valley, CA1992
High School Diploma -
Orange Coast College
Costa Mesa, CA1988
Skills
- Workplace Safety
- Scheduling Coordination
- Customer Service
- Cleaning practices
- Cleaning and sanitation
- Workload prioritization
- Task assignment
- Customer Relationship Management
- Task Delegation
- Problem-Solving
- Clear Communication
Timeline
EVS House Keeping
Palestine Regional Medical Center. PRMC
01.2024 - Current
Machine Operator
Tampico Bottling Company And Sanderson Farms
03.2016 - 12.2023
Senior Sandwich Artist
Subway Plaza
10.2009 - Current
Paint Team Leader
Lowe's
04.2004 - 01.2016
No Degree - Respiratory Therapy
Los Amigos High School
High School Diploma -
Orange Coast College