Mark Lexell Seradilla
Honolulu,HI
Summary
Experienced with maintaining clean, organized, and welcoming environments. Utilizes strong attention to detail and effective communication to ensure guest satisfaction. Track record of reliability and flexibility in meeting changing demands.
Overview
13
13
years of professional experience
Work History
House Person
Aston Hotels & Resorts
12.2022 - Current
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
Sales Associate
City Mill CO
10.2020 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Production Supervisor
Flying Foods Group
09.2014 - 11.2019
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Achieved on-time shipments goal by empowering employees to continued success.
Assistant Manager
7-eleven
10.2011 - 04.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
AMA Computer University
Sta. Cruz, Laguna, Philippines03-2010
High School Diploma -
Los Baños National High School
Los Baños, Laguna, Philippines03-2008
Skills
- Work prioritization
- Task delegation
- Hotel operations
- Supplies organization
- Hygiene standards
- Customer service
- Teamwork and collaboration
Timeline
House Person
Aston Hotels & Resorts
12.2022 - Current
Sales Associate
City Mill CO
10.2020 - 12.2023
Production Supervisor
Flying Foods Group
09.2014 - 11.2019
Assistant Manager
7-eleven
10.2011 - 04.2014
Bachelor of Science - Electrical, Electronics And Communications Engineering
AMA Computer University
High School Diploma -
Los Baños National High School
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