MARK LOUIE C. CRES
Bulacan,Philippines
Summary
OBJECTIVES: An expert in the customer service industry, with more than a decade of reliable experience in hospitality. I am a conscientious person and works hard and pays attention to detail. I am a team player but also takes pride in my flexibility to adapt in different work environment. My enthusiasm also plays a great part in fulfilling assigned tasks efficiently and effectively. I would like to showcase my expertise in a reputable company that offers long term job stability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Junior Waiter/Food Runner/Buffet Waiter/Room Service Attendant
Princess Cruise Lines Ltd.
06.2014 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Prepared specialty desserts for customers for special occasions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems, provided additional items and throughout meal.
- Moved and set up seating, prepared extra silverware and prior to arrival of large groups.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Restaurant Waiter/Banquet Server
Century Park Hotel
05.2011 - 11.2014
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Arranged linens and table settings according to seating plan and event theme.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleared dishes and glassware quickly following each course.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Inspected dishes and utensils for cleanliness.
- Executed synchronized meal service simultaneously serving multiple guests.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Waiter /Kitchen Helper
Yakimix Sushi Bar Grill And Restaurant
10.2009 - 08.2010
- Cleaned and organized kitchen stations to promote team efficiency.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Prepared dishes for catering events or during high-volume shifts.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or cooking items used often by kitchen staff.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Waiter/Head Food Runner
The Aristocrat Restaurant
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Refilled condiments on each table between guests or during slow periods.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
College Graduate - Hotel And Restaurant Services
Bulacan Polytechnic College
Bulihan City Of Malolos Bulacan, Philippines03.2006
Skills
- Dining Customer Service
- Safe Food Handling Practices
- Service Prioritization
- Maintaining Clean Work Areas
- Special Dietary Requirements
- Hospitality Management
- Customer Preferences
- Customer Needs Assessments
- Sales Techniques
- Kitchen Staff Coordination
- Food Preparation and Safety
- Adaptable and Flexible
Languages
English
Full Professional
Certification
- Housekeeping Certificate
The Ambassador Hotel Manila
- National Certificate
Food and Beverage Services
Timeline
Junior Waiter/Food Runner/Buffet Waiter/Room Service Attendant
Princess Cruise Lines Ltd.
06.2014 - Current
Restaurant Waiter/Banquet Server
Century Park Hotel
05.2011 - 11.2014
Waiter /Kitchen Helper
Yakimix Sushi Bar Grill And Restaurant
10.2009 - 08.2010
Waiter/Head Food Runner
The Aristocrat Restaurant
College Graduate - Hotel And Restaurant Services
Bulacan Polytechnic College
- Housekeeping Certificate
The Ambassador Hotel Manila
- National Certificate
Food and Beverage Services
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