Mark Miralles
Store Director
San Diego,CA
Summary
Proficient Store Director dedicated to hiring professional sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success with extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Store Director
Smart & Final
San Diego, CA
06.2008 - Current
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Analyzed operating and financial statements for profitability ratios.
- Boosted revenue 36% by developing and deploying strategies to effectively improve operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed team of 90 cashiers and floor staff.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Formulated pricing policies and determined daily coupons.
- Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Mira Mesa High School
San Diego, CA 08.2006 - 05.2009
No Degree - Business
San Diego Miramar College
San Diego, CASkills
Accounting and finance
undefinedAccomplishments
- Exceeded monthly store sales goals 12 months in a row.
- Managed a store that exceeded company expectations in every category during the 4th quarter.
- Supervised team of 90 staff members.
- Achievers Recognition Award
- Life Saver Award
- Customer Service Associate of the Year
- Hired over 300 associates in a 5 month period
Certification
ServSafe
Timeline
ServSafe
01-2023
Store Director
Smart & Final
06.2008 - Current
Mira Mesa High School
08.2006 - 05.2009
No Degree - Business
San Diego Miramar College
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