Growth, technology, sports
Markneil Taku Ntah
Aws Solutions Architect/cloud Engineer
Upper Marlboro,MD
Summary
Detail-oriented, organized and meticulous individual. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
IT Support Specialist
Bavin Corp Consulting
Burtonsville, MD
03.2019 - Current
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Answered questions and provided information to customers about new software or hardware.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted with updating technical support best practices for use by team.
- Resolved Tickets escalated from ServiceNow and provided quality customer support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Computer Engineering
University of Bamenda
Northwest, Bda 10.2015 - 12.2018
Skills
Operating system management
undefinedCertification
CompTIA security+
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
Bavin Corp Consulting
03.2019 - Current
Bachelor of Science - Computer Engineering
University of Bamenda
10.2015 - 12.2018
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