MARK A. NEWELL

• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Followed through with client requests to resolve problems.
• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently met deadlines and quality goals for accuracy and timeliness.

• Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
• Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Remained calm and poised in emergent situations.

• Conduct demonstrations for Nintendo Switch game console to potential consumers
• Instruct consumers on game objectives; explain controls and issue prizes and incentives for participating in competitions
• Built extensive product knowledge and recommended personalized solutions to customers.
• Boosted sales through product promotion and direct customer engagement.

• Reviewed customer needs and financial means to determine appropriate policy offerings.
• Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Maintained detailed records of customer information and policy sales.
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Received “Rising Star” achievement award for highest closing percentage
• Top 3 ranking in closed deals

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Licensed NYS Real Estate Sales Person

All Lines Claims Adjuster License

Bachelors Degree Social Science