Marko Flajc
Houston,TX
Summary
Energetic and bilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
15
15
years of professional experience
Work History
International Flight Attendant
American Airlines
09.2015 - 07.2024
- Provided exceptional customer communication.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Practiced safety conscious behaviors in all operational processes and procedures.
- Collaborated with team members to accomplish time-sensitive work tasks.
- Answered questions and assisted customers, including the the those with unique needs and circumstances.
Sales Associate
COTTON:ON
11.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Understanding the products,brands,fashion,and trends while having the basic principles such as sales.stock.delivery in store with the awareness of role merchandising to drive results.
Customer Service, Food-Worker, Sales
IKEA
09.2012 - 09.2013
- Prepared food in a fast oaced enviorment while follwing the food and safety policies.
- Helping customers choose products for there homes with the ability to answer questions about merchandise wether it be food market or the home products while maintaining strong communication and ortganizational skills.
Restaurant Server
La Madeleine
06.2009 - 07.2013
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
High School Diploma -
Westbury High School
Houston, TX06-2009
Skills
- Verbal and written communication
- Cleanliness and sanitation
- Passenger Safety
- Safety Procedures
- Emergency Response
- Medical Emergency Response
- Language proficiency
- Adult AED and CPR
- Preflight briefings
Timeline
International Flight Attendant
American Airlines
09.2015 - 07.2024
Sales Associate
COTTON:ON
11.2014 - 08.2015
Customer Service, Food-Worker, Sales
IKEA
09.2012 - 09.2013
Restaurant Server
La Madeleine
06.2009 - 07.2013
High School Diploma -
Westbury High School
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