Marko Katic
Chicago,IL
Summary
Proficient Quality Assurance Analyst and Freelance Editor with exceptional communication and team collaboration skills. Proven ability to enhance service delivery and operational efficiency in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Proofreader, Editor and Writer (Freelance)
Self Employed
02.2007 - Current
- Assessed and refined grammar, punctuation, and syntax in multiple documents to maintain high standards of clarity and coherence.
- Analyzed client requests to comprehend distinct proofreading objectives and provided personalized insights on written documents.
- Improved clarity and coherence of documents through targeted suggestions for phrasing and language adjustments.
Quality Assurance Analyst
WellRight
01.2015 - 06.2022
- Performed comprehensive testing procedures to ensure product quality and enhance user experience.
- Created and executed rigorous test plans and scripts, validating performance across multiple application environments.
- Coordinated efforts with cross-functional teams to define requirements and refine testing procedures.
- Conducted analysis of test results and recorded findings to enhance operational efficiency.
- Developed and delivered training programs for junior analysts, focusing on effective quality assurance practices.
Restaurant General Manager
Revolver Taco Lounge
06.2011 - 09.2014
- Managed high-volume daily operations to enhance service delivery and maintain customer satisfaction.
- Facilitated front-of-restaurant management in partnership with celebrity chef Regino "Gino" Rojas, optimizing kitchen workflows and service delivery.
- Supervised implementation of health and safety protocols, prioritizing safety for both customers and employees.
Education
No Degree - Fiction Writing
Columbia College Chicago
Chicago, ILSkills
- Proficient in both verbal and written communication
- Team collaboration
- Problem resolution
- Proficient in managing multiple tasks
- Quality management
- Management experience in high-pressure settings
Languages
Serbian
Native or Bilingual
Timeline
Quality Assurance Analyst
WellRight
01.2015 - 06.2022
Restaurant General Manager
Revolver Taco Lounge
06.2011 - 09.2014
Proofreader, Editor and Writer (Freelance)
Self Employed
02.2007 - Current
No Degree - Fiction Writing
Columbia College Chicago