Marko Kozovic
Oregon,IL
Summary
I.T Assistant with proven ability to analyze, diagnose and resolve computer user support issues. Ambitious in taking a proactive approach to learning new ideas. Has a wide range of computer based skills and specializes in other non I.T related fields. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses advance knowledge of computers and peripherals. Maintains an excellent attendance record. Team player with excellent communication. Works well with non I.T co-workers and supports a positive professional environment. Has a responsible and professional life outside of work.
Overview
4
4
years of professional experience
Work History
I.T Assistant
Ogle County
01.2020 - Current
- Enhanced system efficiency by identifying and rectifying software and hardware issues.
- Developed user-friendly IT solutions for improved staff productivity.
- Assisted in network maintenance, ensuring smooth connectivity for all users. (Juniper, Cisco, Ubiquity, Fortigate and battery backups)
- Implemented and maintained data backup strategies to safeguard critical company information. ( RAIDED Servers and daily backups off site.)
- Streamlined communication channels through the installation and configuration of VoIP systems. (Setup Yealink VoIP ,maintained phone call list and programmed automated greetings.)
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Collaborated with IT Director to successfully complete large projects within strict deadlines.
- Created comprehensive documentation on county-wide IT procedures, reducing user error occurrences.
- Trained new employees and department heads on county-specific software applications, facilitating faster integration into work processes.
- Evaluated emerging technologies for potential implementation within the organization to drive innovation and growth.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
- Conducted monthly reviews of existing systems to identify areas requiring improvements or updates.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Installed and maintain with vendors major department specific software. (Devnet, Tyler Technologies, New World, PC Jimms, Central Square, ArcGis, ShelPro, Watchguard, KeyWatcher, DigiTicket and Tracker)
- Worked a lot with Syndeo Networks in many situations.
- Set up and maintained department specific servers and network infrastructure in all county owned buildings such as, (Sheriff's Office, Old Courthouse, Judicial Center, New Jail, Pines Road, Highway department, Focus House and Miller, 2 Radio towers).
- Responded to employee inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to new problems and issues that arise.
- Configured hardware, devices, and software to set up work stations for employees. (Microsoft Office, Adobe
- Created user accounts and assigned permissions. (Maintained a AD domain on all county workstations.)
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware before releasing for end users to use.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems. (Running Forticlient and commdo antivirus suites.)
- Offered assistance in implementing and developing training programs for other support staff.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained Forti-client VPN through IP-SEC and SSL configurations.
- Extensive knowledge setting up and maintaining camera recording systems and software. (Milestone/Axis Camera's)
- Experienced with setting up and maintaining door control systems and user permissions by johnson control.
Education
Associate of Applied Science - Computer Networking
Sauk Valley Community College
Dixon, IL08.2017
Skills
- Excellent Communicator and Coordinator
- Practices Systems Security Etiquette
- Data Management
- Open Minded to new Ideas
- Server hardware and software management
- Remote Support
- Network Administration
- Application Support
- Mobile Device Management
- Disaster Recovery/Backup
- Hardware Maintenance
- Virtualization and Physical Technologies
- IT Asset Management and Inventory
- Excellent End User Service
- Computer Equipment Repair
- Communicate and assist Vendors
- Team Player
- Diversified in Computer Technology
Additional Information
References:
Mike Jones
Juvenile Probation Officer 815-275-3520
Kelsey Gilliam
Supervisor of Juvenile Affairs 815-218-8127
Luisa Nambo
Rochelle 911 Coordinator 815-761-1521
Timeline
I.T Assistant
Ogle County
01.2020 - Current
Associate of Applied Science - Computer Networking
Sauk Valley Community College
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