Marko Radoman
Davenport,FL
Summary
Results-driven hospitality and food service professional with a proven track record of high productivity and task precision. Expertise in customer service, team management, and job safety fosters an environment of excellence. Strong communication and adaptability skills enhance guest satisfaction while ensuring seamless operational flow.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Banquet Captain
Corks and Forks Catering
West Palm Beach, FL
11.2023 - Current
- Oversee service stations to all food and beverage personnel based on their performance, attitude and ability without any form of discrimination
- Ensures that all food and beverage staff is trained and performs their duties according to the United States Public Health rules and regulationss
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Ensured adherence to health codes and regulations during food preparation and service.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Monitored guest satisfaction levels throughout event duration.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Trained new employees on proper sanitation practices, customer service etiquette.
Assistant Restaurant Manager
Disney Cruise Lines
Celebration, Florida
10.2018 - 03.2020
- Provided leadership and direction to restaurant employees.
- Monitored customer service standards and took corrective action when needed.
- Ensured compliance with health and safety regulations.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assisted F&B Mgr/Service Excellence Leader
Disney Cruise Lines
Celebration, FL
10.2018 - 03.2019
- Oversaw daily operations, maintaining efficiency and quality standards.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
Dining Room Server
Disney Cruise Line
Celebration, FL
01.2010 - 01.2017
- Primary responsibility is to lead guest through the dining experience
- Prepare assigned table section for guests arrival
- Know and be able to explain all food and beverage items on the menus including features and specials
- Make appropriate menu suggestions
- Suggestive sell and upsell menu items as appropriate
- Ring guest orders accurately into the POS system
- Deliver each course to the guest in a timely fashion
- Observe proper service procedures when serving food and beverage items
- Follow all necessary laws and processes for safe service of alcohol
- Display proper food and safety procedures at all times
- Work closely with all team members and display good teamwork
Education
High School Diploma -
JU Secondary Vocational School
Kotor, Montenegro06-2003
Some College (No Degree) - Tourism And Hotel Management
UCG University of Tourism And Hospitality
Kotor, MontenegroSkills
- Customer service
- Leadership and communication
- Staff management and training
- Time management and strategic planning
- Inventory management
- Financial management
- Effective Problem Resolution
- Risk Compliance Management
Certification
- ServSafe Manager Certification
- Disney Cruise Line Leadership Program Certification
- Disney Cruise Line Officer Development Program Certification
- WSET Sommelier Course Level One Certification
Timeline
Banquet Captain
Corks and Forks Catering
11.2023 - Current
Assistant Restaurant Manager
Disney Cruise Lines
10.2018 - 03.2020
Assisted F&B Mgr/Service Excellence Leader
Disney Cruise Lines
10.2018 - 03.2019
Dining Room Server
Disney Cruise Line
01.2010 - 01.2017
High School Diploma -
JU Secondary Vocational School
Some College (No Degree) - Tourism And Hotel Management
UCG University of Tourism And Hospitality
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