Marko Roganovic
New York,Ny
Summary
Highly driven server with extensive experience in upscale dining environments. Expertise in wine pairing, menu knowledge, upselling, and delivering exceptional guest experiences. Proven ability to manage high-volume service periods, maintain cleanliness and safety standards, and resolve conflicts effectively. Committed to fostering teamwork and ensuring smooth operations in dynamic dining settings.
Overview
4
4
years of professional experience
Work History
Server
Cafe Zaffri - The Twenty Two Hotel
01.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Restaurant Casa Cruz
10.2024 - 03.2025
- Deliver personalized dining experiences, enhancing guest satisfaction and repeat visits
- Upsell daily specials and wine pairings, leveraging menu expertise to boost revenue
- Ensure cleanliness, hygiene compliance, and high service standards
- Collaborate during high-volume periods to streamline operations and maintain quality service
Server
Hotel Hyatt
05.2024 - 10.2024
- Provided exceptional banquet and restaurant service, accommodating diverse guest needs with professionalism
- Coordinated event setups, ensuring attention to detail and flawless execution
- Recommended tailored wine and beverage pairings, enhancing guest dining experiences
- Fostered positive guest relationships through warm engagement, efficient issue resolution, and adherence to cleanliness and safety standards
Restaurant Server/Banquet Server
Hotel Marriott
01.2024 - 10.2024
- Managed table assignments and guest requests to ensure seamless and memorable banquet events
- Enhanced guest experiences with personalized menu and beverage suggestions while maintaining cleanliness and organization
- Collaborated during high-volume periods, balancing tasks and adhering to health protocols to deliver exceptional service
Server
M. Wells
06.2022 - 12.2023
- Provided personalized recommendations to ensure high-quality dining experiences
- Managed multiple tables during peak hours, balancing requests and maintaining a calm, organized environment
- Coordinated with kitchen and bar staff to handle special requests and deliver seamless service, fostering guest loyalty
Server
Restaurant "Iris"
07.2021 - 10.2021
- Provided professional, personalized service in a high-end dining environment, meeting luxurious standards
- Enhanced guest experiences through expert fish filleting and customized seafood presentations
- Collaborated with team members to ensure smooth operations and maintain efficiency during busy periods
Education
College of Economics -
College of Economics
03.2025
Grammar School -
Grammar School "Zarko Zrenjanin"
01.2021
Skills
- Customer Service
- Upselling Techniques
- Table Setting
- Menu Expertise
- Food Safety
- Multitasking Skills
- Conflict Resolution
- Guest Interaction
- Event Coordination
- Beverage Pairing
- Time Management
- Order Accuracy
- Stress Management
- Banquet Service
- Cleanliness Standards
- Sales Techniques
- Wine Knowledge
- Positive Attitude
- POS system operation
- Financial analysis
- Team collaboration
Websites
Id
3245aa336
Timeline
Server
Cafe Zaffri - The Twenty Two Hotel
01.2025 - Current
Server
Restaurant Casa Cruz
10.2024 - 03.2025
Server
Hotel Hyatt
05.2024 - 10.2024
Restaurant Server/Banquet Server
Hotel Marriott
01.2024 - 10.2024
Server
M. Wells
06.2022 - 12.2023
Server
Restaurant "Iris"
07.2021 - 10.2021
Grammar School -
Grammar School "Zarko Zrenjanin"
College of Economics -
College of Economics
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