Marko Sosa
Montebello,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, arranging merchandise, and customer services. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Seeking opportunities to highlight these qualities & contribute effectively in active teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
AMC Theatres
10.2024 - Current
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Crowd Controller
Knotts Berry Farm
09.2024 - Current
- Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
- Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
- Calmly handled emergency situations, providing clear instructions to attendees and coordinating with first responders as needed.
- Maintained crowd control during events, ensuring a safe and enjoyable experience for all attendees.
Retail Sales Associate
Sky Zone Trampoline Park
02.2024 - 09.2024
- Greeted customers and helped with product questions, discounts deals, and online purchases.
- Maintained a clean and organized store environment, stocking and displaying merchandise
- Helped customers complete purchases, locate attractions, and join reward programs.
- Collaborated with team members to meet and exceed monthly sales targets consistently and surpass the customers overall experience
- Cross trained in Foods requiring food handlers card and being efficient in taking and serving multiple orders.
Education
High School Diploma -
Montebello High
2100 W Cleveland Ave, Montebello, CA 9064006-2024
Skills
- Customer assistance
- Teamwork and collaboration
- Product knowledge
- Problem-solving
- Reliability and punctuality
Accomplishments
- High school Diploma
- Appreciation employee award for hard work and dedication to Skyzone Trampoline park
- Recognition for over achieving in english language arts and social sciences
- Highest sales award for the month of June Sky zone Alhambra
Certification
- American Red Cross Certification First Aid Kit
- American Red Cross Certification CPR
- Food handlers Card
- Alcohol beverage handlers card
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Crew Member
AMC Theatres
10.2024 - Current
Crowd Controller
Knotts Berry Farm
09.2024 - Current
Retail Sales Associate
Sky Zone Trampoline Park
02.2024 - 09.2024
- American Red Cross Certification First Aid Kit
- American Red Cross Certification CPR
- Food handlers Card
- Alcohol beverage handlers card
High School Diploma -
Montebello High
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