Marko Tustić
Zagreb,21
Summary
Adept at financial modeling and fostering customer satisfaction, I significantly enhanced budget management and operational efficiency. My expertise in cash flow management and strong verbal communication skills have driven profitability and streamlined financial processes, achieving notable cost savings and maintaining high client retention rates.
Overview
9
9
years of professional experience
Work History
Finance Manager
Juicefast D.o.o.
07.2024 - Current
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Created organizational structures to improve accounting and finance functions.
- Managed payroll data entry and processing for [12] employees to comply with predetermined company guidelines.
- Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
- Oversaw accounts payable and receivable operations for business with €240K in monthly expenses.
- Enhanced cash flow management with timely accounts receivable monitoring and collections efforts.
- Collaborated with cross-functional teams for strategic business planning and growth initiatives.
- Played key role in strategic planning sessions, offering insights that shaped company direction and growth.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Developed comprehensive financial reports for executive decision-making support.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Conducting investor outreach to kickstart a new funding round
- Developing a detailed financial model for investors, showcasing critical business performance indicators and a forecast plan spanning at least two years
- Maintaining strong collaboration with both local and European investment funds
Financial Controller
Bellabeat
03.2022 - 07.2024
- Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
- Identified areas for operational improvement through detailed financial analysis, leading to increased profitability and reduced expenses.
- Prepared accurate financial reports and monthly statements for accounts receivable.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Collaborated closely with department heads to establish accurate budgets and monitor performance against targets.
- Supported executive-level decision making through the development of clear KPIs, financial metrics and dashboards.
- Developing a detailed financial model for investors, showcasing critical business performance
Account Manager
Bellabeat
03.2021 - 03.2022
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Direct Sales Representative
Bellabeat
01.2021 - 03.2021
- Streamlined sales process by implementing efficient CRM systems for improved data management and tracking.
- Inquired about current service levels and offered upgrades.
- Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
Sales Manager
Zubak D.o.o.
02.2020 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Sales Manager
Volvo Centar Zagreb
06.2018 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Junior Internal Auditor
Revizija Remar D.o.o.
02.2016 - 06.2018
- Streamlined audit processes with the implementation of advanced auditing software, reducing time spent on manual tasks.
- Assisted in uncovering fraudulent activities by diligently examining financial records and transactions.
- Provided valuable insights for management by consistently delivering timely and accurate audit reports.
- Trained junior team members on audit methodologies, fostering a culture of continuous learning and professional development.
- Participated in ongoing professional development opportunities to stay current with industry trends and advancements in auditing techniques.
Education
Bachelor of Science - Economics And Management
Zagreb School of Economics And Management
Zagreb, CroatiaSkills
- Financial modeling
- Financial budgeting
- Customer satisfaction
- Verbal and written communication
- Internal controls
- Cash flow management
- Financial analysis
- Mentoring and training
- Business forecasting
- Budget forecasting
- KPI management
- Organizational skills
Languages
Croatian
Native language
English
Advanced
C1
German
Elementary
A2
Timeline
Finance Manager
Juicefast D.o.o.
07.2024 - Current
Financial Controller
Bellabeat
03.2022 - 07.2024
Account Manager
Bellabeat
03.2021 - 03.2022
Direct Sales Representative
Bellabeat
01.2021 - 03.2021
Sales Manager
Zubak D.o.o.
02.2020 - 07.2020
Sales Manager
Volvo Centar Zagreb
06.2018 - 12.2019
Junior Internal Auditor
Revizija Remar D.o.o.
02.2016 - 06.2018
Bachelor of Science - Economics And Management
Zagreb School of Economics And Management
Similar Profiles
Ivana ŠIKIĆIvana ŠIKIĆ
Group Manager B - Portfolio Revisor at B2Kapital d.o.o. - Veraltis d.o.o.Group Manager B - Portfolio Revisor at B2Kapital d.o.o. - Veraltis d.o.o.
Goran JeremićGoran Jeremić
Product Manager at Pin Computers D.o.o. (Also Srbija D.o.o.)Product Manager at Pin Computers D.o.o. (Also Srbija D.o.o.)
Haris PasicHaris Pasic
Head of Finance and Controlling at RINGSPANN d.o.o.Head of Finance and Controlling at RINGSPANN d.o.o.