Seeking to use my skills and previous experience to apply it to the best of my ability in the administrative/ Customer Service eld. I'm HIGHLY motivated, and a professional with experience in providing exceptional administrative support to a variety of executive-level team members. Some of my work included adapting at managing multiple projects with accuracy and efficiency. Skilled in organizing complex information, scheduling appointments and coordinating travel arrangements. Excellent communicator with a commitment to providing exceptional customer service. Detail-oriented oce support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating oce operations, as well as utilizing strong organizational and communication skills to build effective working relationships. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Problem solving skills
Organizational skills
Communication skills
Activities
Report Analysis
Data Collection
Oce Record Management
Correspondence Preparation
Verbal and Written Communication
Inbound Phone Call Handling
Desktop Publishing
Oce Supplies and Inventory
Order Processing
Data Entry
Administrative Arrangements
Inventory Management
Microsoft SharePoint
Organizational Management
Attention to Detail
Confidential Document Control
Customer Database Systems
Administration and Operations
Filing
Employee Motivation and Performance
Overview
6
6
years of professional experience
1
1
Certification
Work History
Access Health Connecticut
Ttec (TeleTech) - HealthCare Solutions
Hartford, CT
10.2023 - 06.2024
Maintained up-to-date knowledge of health care reform laws and regulations.
Coordinated with internal teams such as underwriting and accounting staff regarding client applications.
Provided ongoing support for existing customers through phone calls, emails, and meetings.
Ensured compliance with federal regulations governing health insurance plans.
Utilized data analytics tools such as Microsoft Excel to track performance metrics over time.
Participated in team meetings and brainstorming sessions regarding new initiatives or strategies for growth.
Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.
Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
DATA ANALYST
UNITED STATES MARINE CORPS
03.2019 - 05.2022
Collaborated with other departments to ensure data accuracy and integrity.
Optimized existing database structures for better performance on analytics tasks.
Built visualizations that enabled users to quickly interpret results from complex analyses.
Developed dashboards with Tableau to monitor key performance indicators.
Provided data-driven solutions to support decision making.
Maintained documentation of all the processes related to Data Analysis.
Translated raw data into meaningful information using statistical techniques.
Collected, tracked and reviewed data to evaluate business and market trends.
Utilized statistical techniques to interpret data and analyze results, providing actionable insights to stakeholders.
CUSTOMER SERVICE SPECIALIST
UNITED STATES MARINE CORPS
01.2019 - 05.2022
Interacted with customers to carefully handle inquiries and complaints. Escalated, if needed, for the current situation.
Developed strategies for improving customer service processes based on feedback from customers and team members.
Processed returns, refunds, exchanges according to company policies and procedures.
ADMINISTRATIVE SPECIALIST
UNITED STATES MARINE CORPS
05.2018 - 05.2022
I worked on endorsements like awards, promotions, pay, correspondence, directives, and insurance.
Organized travel arrangements for staff members as needed.
Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
Provided administrative support to department staff, including scheduling appointments and organizing meetings.
Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
Developed and maintained filing systems for both paper and electronic records.
Performed data entry tasks in an accurate and timely manner.
ADMINISTRATIVE SPECIALIST
United States Marine Corps
Havelock, NORTH CAROLINA
05.2018 - 05.2022
Updated employee records on a regular basis in compliance with applicable regulations.
Education
MAY IN CYBER SECURITY CANDIDATE -
Atlanta Technical College
Atlanta
01.2025
HIGH SCHOOL DIPLOMA -
eagles landing high school
McDonough
05.2017
Skills
Problem solving skills
Organizational skills
Communication skills
Report Analysis
Data Collection
Office Record Management
Correspondence Preparation
Verbal and Written Communication
Inbound Phone Call Handling
Desktop Publishing
Office Supplies and Inventory
Order Processing
Data Entry
Administrative Arrangements
Inventory Management
Microsoft SharePoint
Organizational Management
Attention to Detail
Confidential Document Control
Customer Database Systems
Administration and Operations
Filing
Employee Motivation and Performance
Documenting and Recording Information
Administrative and Office Support
Database Search and Data Entry Skills
Evaluating Quality of Care
Resolving Problems
Case Management
Adaptability
Self Motivation
Certification
Administrative Specialist Certificate (USMC)
Certificate of Commendation
Languages
English
Awards
Meritorious Unit Commendation
Armed Forces Service Medal
Global War on Terrorism Service Medal
Volunteer Experience
I have received a certificate of commendation award for training multiple employees to get mail certificate and administrative specialist certification while also delivering mail across the whole base that we were located at. Utilized strong organizational skills to manage multiple tasks simultaneously in a fast-paced environment. Demonstrated excellent written and verbal communication abilities when interacting with clients and colleagues.
Customer Support Specialist- Remoted at Ttec (TeleTech) - HealthCare SolutionsCustomer Support Specialist- Remoted at Ttec (TeleTech) - HealthCare Solutions