Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Volunteer Experience
Accomplishments
Timeline
Generic

Markoreyon Catholic

Mcdonough,GA

Summary

  • Seeking to use my skills and previous experience to apply it to the best of my ability in the administrative/ Customer Service eld. I'm HIGHLY motivated, and a professional with experience in providing exceptional administrative support to a variety of executive-level team members. Some of my work included adapting at managing multiple projects with accuracy and efficiency. Skilled in organizing complex information, scheduling appointments and coordinating travel arrangements. Excellent communicator with a commitment to providing exceptional customer service. Detail-oriented oce support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating oce operations, as well as utilizing strong organizational and communication skills to build effective working relationships. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Problem solving skills
  • Organizational skills
  • Communication skills
  • Activities
  • Report Analysis
  • Data Collection
  • Oce Record Management
  • Correspondence Preparation
  • Verbal and Written Communication
  • Inbound Phone Call Handling
  • Desktop Publishing
  • Oce Supplies and Inventory
  • Order Processing
  • Data Entry
  • Administrative Arrangements
  • Inventory Management
  • Microsoft SharePoint
  • Organizational Management
  • Attention to Detail
  • Confidential Document Control
  • Customer Database Systems
  • Administration and Operations
  • Filing
  • Employee Motivation and Performance

Overview

6
6
years of professional experience
1
1
Certification

Work History

Access Health Connecticut

Ttec (TeleTech) - HealthCare Solutions
Hartford, CT
10.2023 - 06.2024
  • Maintained up-to-date knowledge of health care reform laws and regulations.
  • Generated reports detailing sales activities, progress toward goals, and customer feedback.
  • Coordinated with internal teams such as underwriting and accounting staff regarding client applications.
  • Provided ongoing support for existing customers through phone calls, emails, and meetings.
  • Ensured compliance with federal regulations governing health insurance plans.
  • Utilized data analytics tools such as Microsoft Excel to track performance metrics over time.
  • Participated in team meetings and brainstorming sessions regarding new initiatives or strategies for growth.
  • Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.
  • Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.

DATA ANALYST

UNITED STATES MARINE CORPS
03.2019 - 05.2022
  • Collaborated with other departments to ensure data accuracy and integrity.
  • Optimized existing database structures for better performance on analytics tasks.
  • Built visualizations that enabled users to quickly interpret results from complex analyses.
  • Developed dashboards with Tableau to monitor key performance indicators.
  • Provided data-driven solutions to support decision making.
  • Maintained documentation of all the processes related to Data Analysis.
  • Translated raw data into meaningful information using statistical techniques.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Utilized statistical techniques to interpret data and analyze results, providing actionable insights to stakeholders.

CUSTOMER SERVICE SPECIALIST

UNITED STATES MARINE CORPS
01.2019 - 05.2022
  • Interacted with customers to carefully handle inquiries and complaints. Escalated, if needed, for the current situation.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Processed returns, refunds, exchanges according to company policies and procedures.

ADMINISTRATIVE SPECIALIST

UNITED STATES MARINE CORPS
05.2018 - 05.2022
  • I worked on endorsements like awards, promotions, pay, correspondence, directives, and insurance.
  • Organized travel arrangements for staff members as needed.
  • Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
  • Provided administrative support to department staff, including scheduling appointments and organizing meetings.
  • Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
  • Developed and maintained filing systems for both paper and electronic records.
  • Performed data entry tasks in an accurate and timely manner.

ADMINISTRATIVE SPECIALIST

United States Marine Corps
Havelock, NORTH CAROLINA
05.2018 - 05.2022
  • Updated employee records on a regular basis in compliance with applicable regulations.

Education

MAY IN CYBER SECURITY CANDIDATE -

Atlanta Technical College
Atlanta
01.2025

HIGH SCHOOL DIPLOMA -

eagles landing high school
McDonough
05.2017

Skills

  • Problem solving skills
  • Organizational skills
  • Communication skills
  • Report Analysis
  • Data Collection
  • Office Record Management
  • Correspondence Preparation
  • Verbal and Written Communication
  • Inbound Phone Call Handling
  • Desktop Publishing
  • Office Supplies and Inventory
  • Order Processing
  • Data Entry
  • Administrative Arrangements
  • Inventory Management
  • Microsoft SharePoint
  • Organizational Management
  • Attention to Detail
  • Confidential Document Control
  • Customer Database Systems
  • Administration and Operations
  • Filing
  • Employee Motivation and Performance
  • Documenting and Recording Information
  • Administrative and Office Support
  • Database Search and Data Entry Skills
  • Evaluating Quality of Care
  • Resolving Problems
  • Case Management
  • Adaptability
  • Self Motivation

Certification

  • Administrative Specialist Certificate (USMC)
  • Certificate of Commendation

Languages

English

Awards

  • Meritorious Unit Commendation
  • Armed Forces Service Medal
  • Global War on Terrorism Service Medal

Volunteer Experience

I have received a certificate of commendation award for training multiple employees to get mail certificate and administrative specialist certification while also delivering mail across the whole base that we were located at. Utilized strong organizational skills to manage multiple tasks simultaneously in a fast-paced environment. Demonstrated excellent written and verbal communication abilities when interacting with clients and colleagues.

Accomplishments

  • Certificate of appreciation
  • Global War on Terrorism Medal
  • National Defense service Medal
  • Humanitarian service medal

Timeline

Access Health Connecticut

Ttec (TeleTech) - HealthCare Solutions
10.2023 - 06.2024

DATA ANALYST

UNITED STATES MARINE CORPS
03.2019 - 05.2022

CUSTOMER SERVICE SPECIALIST

UNITED STATES MARINE CORPS
01.2019 - 05.2022

ADMINISTRATIVE SPECIALIST

UNITED STATES MARINE CORPS
05.2018 - 05.2022

ADMINISTRATIVE SPECIALIST

United States Marine Corps
05.2018 - 05.2022

MAY IN CYBER SECURITY CANDIDATE -

Atlanta Technical College

HIGH SCHOOL DIPLOMA -

eagles landing high school
Markoreyon Catholic