Markos Castillo
Sales Associate
Pasadena,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Sales Associate
Big 5 Sporting Goods
12.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Cashier and Customer Service
El Super
12.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Construction Assistant
Javier Gonzales
04.2019 - 07.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Utilized construction tools and machinery to effectively complete job site projects.
- Gathered and disposed of worksite debris to remove safety hazards.
- Distributed supplies to skilled workers to maintain job site productivity.
- Painted walls, ceilings and other surfaces.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
Education
High school diploma -
PUC CALS Early College High School
Los Angeles, CA06.2018
Skills
- Microsoft Office
- Microsoft Word
- Organizational Skills
- Customer service
- Retail sales
- Communication skills
- Upselling
- Payment Processing
- Contract Preparation
- Product Sales
- Stocking and Receiving
- Point of sale operation
Boxing(sports) anything with a motor
Boxing is very near and dear to my heart I've grown up around boxers and at one point training to be a professional boxer although I never even made it to the amateurs its a cornerstone experience in my life and I am fascinated and addicted to anything boxing
Anything with a motor, most of my family is mechanics so I've had me fair share of run ins with helping or being around project cars or a car in need of repair so I slowly fell in love with cars and motorcycles
Timeline
Sales Associate
Big 5 Sporting Goods
12.2021 - Current
Construction Assistant
Javier Gonzales
04.2019 - 07.2019
Cashier and Customer Service
El Super
12.2018 - 02.2020
High school diploma -
PUC CALS Early College High School
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