Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Markos Correa-Martinez

Irvine,CA

Summary

I am a very good hard worker. I will always do the little things that many people won't do: guests or customers; I like to help everyone I can, whether small or big. I will also have a solid motivation to protect people from harm. I do voluntary security at my church in Orange, and they helped me grow skills in this field. I have worked at Pelican Hill Resort for almost two years now, and I have been around high-valued guests such as athletes, singers, actors, and entrepreneurs by driving them around or greeting them when they approach the gates before entering their rooms. I also speak two languages and have helped some coworkers understand delivery drivers or guests. I am also very motivated in what I enjoy doing.

Overview

2
2
years of professional experience

Work History

Pelican Hill Gatehouse Attendent

ABM Parking Services
06.2022 - Current
  • Improved communication with residents, addressing concerns and providing prompt assistance as needed.
  • Collaborated with security team to enforce community rules, resulting in improved resident satisfaction.
  • Monitored gate areas and addressed security situations with management.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Pelican Hill Driver

ABM Parking Services
06.2023 - Current


  • Built rapport with passengers through friendly conversation while respecting boundaries set by individual clients.
  • Engaged in polite conversation when appropriate to encourage passenger comfort.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Demonstrated professionalism through punctuality, proper attire, and courteous behavior towards clients.

Cashier

ABM Parking Services
01.2022 - 05.2022
    • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
    • Streamlined checkout process for increased efficiency and reduced waiting times.
    • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
    • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
    • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Security Officer

Spirit & Truth Worship Center
08.2022 - Current
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.

Education

Associate of Applied Science - Criminal Justice

Irvine Valley College
Irvine, CA
11.2025

High School Diploma -

Segerstrom High School
Santa Ana, CA
06.2022

Skills

  • Transportation
  • Strong work ethic
  • Attention to detail
  • Security Team Coordination
  • [2 Language] Fluency
  • Passenger Transportation
  • Passenger Assistance
  • Customer Service
  • Documentation verification
  • Emergency response readiness
  • Problem-solving abilities
  • Computer proficiency
  • Team collaboration

Languages

Spanish
Professional Working
Portuguese
Native or Bilingual

Timeline

Pelican Hill Driver

ABM Parking Services
06.2023 - Current

Security Officer

Spirit & Truth Worship Center
08.2022 - Current

Pelican Hill Gatehouse Attendent

ABM Parking Services
06.2022 - Current

Cashier

ABM Parking Services
01.2022 - 05.2022

Associate of Applied Science - Criminal Justice

Irvine Valley College

High School Diploma -

Segerstrom High School
Markos Correa-Martinez