Markos Lujan
El Paso,United States
Summary
Employee that is highly driven and eager to take on new tasks.
A strong work ethic, flexibility, and great interpersonal skills are required. Capable of working well unattended and swiftly picking up new abilities. I'm searching for ways to hone my skills and contribute to the success of the business. I am a dedicated, ethical, and detail-oriented individual. Who is a master's degree holder in healthcare management. Through my problem-solving and task prioritizing abilities, I am a dependable candidate eager to take on new challenges and contribute to team success. I bring a unique combination of technical abilities and knowledge to the table, with a background in Kinesiology and a master's degree in Healthcare Administration. I am well-equipped to handle rigorous schedules and work constructively with others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PA Rep III
Conifer Healthcare Solutions
El Paso, TX
01.2024 - Current
- Provided customer service by answering product and service related questions.
- Performed administrative tasks such as filing documents and updating records.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively
- Greeted customers and responded to inquiries in a timely manner.
- Demonstrated exceptional problem-solving abilities while addressing customers' complex inquiries and challenging situations.
Patient Access Representative
Conifer Healthcare Solutions
El Paso, TX
04.2023 - 01.2024
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
Internship Student
Legent Hospital
El Paso, TX
06.2022 - 09.2022
- Collaborated with team members to create excellent customer service and a pleasant work environment
- Attended and participated in meetings and brainstorming sessions with team members
- Shadowed admin professionals such as the COO for 150 hours to learn the best approaches
- I participated in weekly staff meetings and team-building events
- Typed, edited, and proofread documents and correspondence.
Team Member
CAP
El Paso, TX
05.2020 - 10.2020
- I helped customers on the floor with locating, reaching, and selecting merchandise
- Arranged supplies, merchandised products, and removed damaged items from assigned areas
- Maintained, cleaned, and organized the backroom according to company policy
- Collaborated with team members to divide workloads and meet established objectives.
Education
Master of Science - Health Administration
Grand Canyon University
Phoenix, AZ09.2022
Bachelor of Science - Kinesiology
The University of Texas
El Paso, TX05.2020
Skills
- Problem resolution
- Adaptive collaborator
- Data Entry and Review
- Data management
- Disciplined
- Responsible
- Strong work ethic
- Microsoft Office Suite
- Team collaboration
- Project management
- Program evaluation
- Computer skills
- Secure data practices
- Insurance Coverage Verification
- Insurance plan verification
- Communication and Interpersonal Skills
Certification
CPR & AED Certification
Languages
Spanish
Elementary
Timeline
PA Rep III
Conifer Healthcare Solutions
01.2024 - Current
Patient Access Representative
Conifer Healthcare Solutions
04.2023 - 01.2024
Internship Student
Legent Hospital
06.2022 - 09.2022
Team Member
CAP
05.2020 - 10.2020
Master of Science - Health Administration
Grand Canyon University
Bachelor of Science - Kinesiology
The University of Texas