Markos Taye

Oakland,CA

Summary

Motivated Economics graduate with a BA and MSc in Financial Economics, bringing experience as a Customer Service Advisor and Research Assistant. Strong analytical skills, clear communication, and a customer-focused mindset to support data-driven decisions and high-quality service.

Overview

years of professional experience

Work History

Research Assistant

Meta Research and Consultancy Services

05.2021 - 09.2023

Collected, cleaned, and organized quantitative and qualitative data from surveys and databases.
Assisted in designing and conducting economic and social research projects.
Performed data analysis using statistical and analytical methods to support findings.
Conducted literature reviews and summarized key insights from academic and policy sources.

Customer Service Advisor

Ethio Telecom

Addis Ababa, Ethiopia

04.2021 - 09.2023

Handled customer inquiries, complaints, and support requests across telecom products and services.
Provided friendly, clear, and accurate information to improve customer satisfaction and service quality.
Resolved issues efficiently in line with company procedures and service level agreements.
Documented customer concerns and outcomes accurately in system records.

Education

MSc - Financial Economics

Addis Ababa University

Addis Ababa, Ethiopia

07.2023

BA - Economics

Hawassa University

Hawassa, Ethiopia

12.2020

Skills

Quantitative and Qualitative data analysis
Literature review
Academic research
Customer relationship management

Complaint handling
Analytical and Critical thinking
Clear verbal and written communication
Multitasking

References

Available upon request.

Languages

English

Timeline