Mark Patrick Ong Fulgencio
Dasmarinas
Summary
I am a dedicated and organized individual with a friendly, outgoing, and approachable persona which has been instrumental in my success as a leader and as a professional. With my ability to multi-task. I have a firm moral compass and always work with the utmost integrity
Overview
19
19
years of professional experience
Work History
Crew Enrichment Administrator - HR
Norwegian Cruise Line
02.2025 - Current
- Company Overview: Travel / Tourism. Norwegian Breakaway- Norwegian Joy.
- The Crew Admin supports the Head of Human Resources and is responsible for Team Member movements on and off the Destination, travel arrangements, documents' validation, room assignments, etc.
- Additionally, this position supports the HR Team in all aspects of Team Member engagement activities on board.
- Travel / Tourism. Norwegian Breakaway- Norwegian Joy.
Assistant Storekeeper
Norwegian Cruise Line
09.2024 - 02.2025
- Company Overview: Travel / Tourism. Norwegian Breakaway.
- In charge of item/product inventory and organization of the storeroom.
- In charge of the issuance of the requested item for the assigned restaurants or stations onboard.
- Maintaining the standard and cleanliness of the storeroom base on USPH standard.
- Travel / Tourism. Norwegian Breakaway.
Human Resources Manager
Elektrovoda Cres
11.2023 - 07.2024
- Company Overview: Construction Company.
- Responsible for overseeing all key aspects of HR in an organization, including recruitment, hiring, training and development, performance management, compensation and benefits administration, and compliance with labor laws.
- They develop and implement HR policies and strategies aligned with business goals, manage employee relations, resolve conflicts, and drive initiatives to improve employee retention and workplace culture.
- Additionally, they oversee performance appraisal systems, employee safety, and ensure regulatory compliance.
- Essential skills include strong communication, organizational abilities, problem-solving, knowledge of labor laws, and proficiency with HR systems.
- Achievements often involve successful talent acquisition, enhanced employee engagement, streamlined HR processes, and maintaining compliance with employment regulations.
- Construction Company.
Crew Enrichment Administrator - HR
Norwegian Cruise Line
09.2023 - 11.2023
- Company Overview: Travel / Tourism. Norwegian Epic.
- The Crew Admin supports the Head of Human Resources and is responsible for Team Member movements on and off the Destination, travel arrangements, documents' validation, room assignments, etc.
- Additionally, this position supports the HR Team in all aspects of Team Member engagement activities on board.
- Travel / Tourism. Norwegian Epic.
E-Commerce Customer Service Supervisor
Rustan Commercial Corporation
03.2019 - 11.2021
- Company Overview: Retail / Merchandise. Oppen Building Gil Puyat Avenue Makati City.
- - Leading and Management Role for Customer Service.
- E-Commerce Management / Sales Analysis.
- Sales Processing.
- Zendesk and Shopify Platform Expert (All sales transactions).
- Order Fulfillment Process and Management.
- Logistics/3PL Management and Coordination.
- Stocks and Inventory Control Management.
- Warehouse Coordination and Management.
- Fraudulent Orders Verification and Inspection.
- Marketing insights and business strategies.
- Coaching and Leveraging Talent skills.
- Customer Service Leadership and Training.
- Retail / Merchandise. Oppen Building Gil Puyat Avenue Makati City.
LSM / Marketing Coordinator
Riyadh International Catering Corporation
04.2013 - 03.2018
- Company Overview: Food & Beverage / Catering / Restaurant.
- Team Leader, Marketing in charge. LSM leader.
- Guest Entertainment and Event Hosting.
- Sales Building and Marketing Planning.
- Competitors Shopping and study.
- Develops and executes marketing plans and initiatives that significantly helps the store achieve its sales target, guest counts, and market share.
- Food & Beverage / Catering / Restaurant.
Marketing Secretary
Riyadh International Catering Corporation
11.2012 - 04.2013
- Company Overview: Food & Beverage / Catering / Restaurant.
- Scheduling and Marketing Budget organization.
- Meeting Booking and Schedule.
- Food & Beverage / Catering / Restaurant.
Store Activities Representative
Riyadh International Catering Corporation
05.2012 - 11.2012
- Company Overview: Food & Beverage / Catering / Restaurant.
- Responsibility 1 Event and Party hosting.
- Responsibility 2 Hospitality and Customer Service.
- Responsibility 3 Local Store Marketing Execution.
- Food & Beverage / Catering / Restaurant.
Service Crew
Riyadh International Catering Corporation - McDonald's
05.2011 - 05.2012
- Company Overview: Food & Beverage / Catering / Restaurant.
- Customer Service and hospitality.
- Food & Beverage / Catering / Restaurant.
Marketing Assistant/ Party Host/ Team Member
Kenny Rogers Philippines Alternative Network Resources Multipurpose Cooperative
02.2010 - 11.2010
- Company Overview: Food & Beverage / Catering / Restaurant.
- Marketing Assistance, party hosting and customer service relations.
- Food & Beverage / Catering / Restaurant.
Regular Team Member
Epecurean Partners Exchange Inc. Kenny Rogers
07.2009 - 02.2010
- Company Overview: Food & Beverage / Catering / Restaurant.
- Customer Service and Party & Event Host.
- Food & Beverage / Catering / Restaurant.
Service Crew/ Event Host
jollibee "Eddie G" Foods Corporation
12.2006 - 05.2007
- Company Overview: Food & Beverage / Catering / Restaurant.
- Customer Service and Event Hosting.
- Food & Beverage / Catering / Restaurant.
Education
BSBA - Management
Emilio Aguinaldo College
10.2009
Skills
- Skilled in hosting events
- Strong English communication abilities
- Coaching and Management Skills
- Customer outreach skills
- Microsoft Office proficiency
- E-Commerce Management
- Sales Analysis
- Data Entry Encoding Expert
- Customer Service Leadership and Training
- Coaching and Leveraging Talent skills
- Good Team Leadership and staff handling skills
- Marketing insights and business strategies
Languages
English
Full Professional
Arabic
Elementary
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Watching Movies and TV Shows
- Music
Personal Information
- Age: 37
- Religion: Christianity - Catholic
- Date of Birth: 1987-11-06
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
Weight Kg
75
Timeline
Crew Enrichment Administrator - HR
Norwegian Cruise Line
02.2025 - Current
Assistant Storekeeper
Norwegian Cruise Line
09.2024 - 02.2025
Human Resources Manager
Elektrovoda Cres
11.2023 - 07.2024
Crew Enrichment Administrator - HR
Norwegian Cruise Line
09.2023 - 11.2023
E-Commerce Customer Service Supervisor
Rustan Commercial Corporation
03.2019 - 11.2021
LSM / Marketing Coordinator
Riyadh International Catering Corporation
04.2013 - 03.2018
Marketing Secretary
Riyadh International Catering Corporation
11.2012 - 04.2013
Store Activities Representative
Riyadh International Catering Corporation
05.2012 - 11.2012
Service Crew
Riyadh International Catering Corporation - McDonald's
05.2011 - 05.2012
Marketing Assistant/ Party Host/ Team Member
Kenny Rogers Philippines Alternative Network Resources Multipurpose Cooperative
02.2010 - 11.2010
Regular Team Member
Epecurean Partners Exchange Inc. Kenny Rogers
07.2009 - 02.2010
Service Crew/ Event Host
jollibee "Eddie G" Foods Corporation
12.2006 - 05.2007
BSBA - Management
Emilio Aguinaldo College
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