Mark Peter Catapang
Tucson
Summary
Hospitality professional prepared for role of Bar Supervisor. Extensive experience in staff management, event coordination, and maintaining high service standards. Reliable and adaptable team player with focus on collaboration and results. Exceptional skills in inventory management and customer relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outlet Bar Supervisor
IHG Crowne Plaza Hotel and Resort Guam
01.2024 - 10.2025
- Supervised bar operations, ensuring compliance with safety and quality standards.
- Trained and mentored bar staff on customer service best practices.
- Managed inventory levels, facilitating timely reordering of supplies and equipment.
- Implemented efficient workflow processes, reducing wait times during peak hours.
Assistant Outlet Manager Bar and Restaurant
Dusit Thani Guam Resort
04.2021 - 11.2023
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored team members on standard operating procedures and service excellence.
- Developed and implemented strategies to enhance customer satisfaction and loyalty programs.
- Coordinated staff schedules to optimize coverage during peak service periods.
Bartender
Dusit Thani Guam Resort SOI Restaurant
02.2017 - 05.2021
- Crafted signature cocktails and beverages to enhance guest satisfaction.
- Trained new bartenders on drink preparation and customer service standards.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Established strong relationships with guests, fostering a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Managed inventory levels, ensuring timely replenishment of supplies.
Server
KRACKED EGGS
10.2016 - 08.2019
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order processing and improve meal delivery efficiency.
- Trained and mentored new servers on menu items, service protocols, and point-of-sale systems.
- Managed table sections effectively, prioritizing guest needs while maintaining high-quality service standards.
Bartender
Lotte Hotel Guam
10.2014 - 01.2017
- Prepared and served a diverse range of beverages, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory and supplies, optimizing stock levels to minimize waste and enhance efficiency.
- Trained new staff on cocktail preparation techniques and customer service best practices for improved team performance.
- Developed innovative cocktail recipes, contributing to seasonal menu changes and enhancing guest experience.
Education
High School Diploma -
San Miguel National High School
Philippines10-2007
Skills
- Upselling strategies
- Schedule oversight
- Beverage making
- Hygiene standards
- Customer relationship building
- Health and safety
Accomplishments
- Improved team productivity with morale-boosting incentives.
Certification
- 7 Star Service For Butlers Training - SEPT 2023
Languages
English
Native or Bilingual
Japanese
Limited Working
Interests
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Playing Sports
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
Timeline
Outlet Bar Supervisor
IHG Crowne Plaza Hotel and Resort Guam
01.2024 - 10.2025
Assistant Outlet Manager Bar and Restaurant
Dusit Thani Guam Resort
04.2021 - 11.2023
Bartender
Dusit Thani Guam Resort SOI Restaurant
02.2017 - 05.2021
Server
KRACKED EGGS
10.2016 - 08.2019
Bartender
Lotte Hotel Guam
10.2014 - 01.2017
High School Diploma -
San Miguel National High School
Supervisor of the Quarter
Recognize for outstanding leadership,team motivation, and operational excellence.