MARK GALACGAC
Lynnwood,WA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
6
6
years of professional experience
Work History
General Manager
Jersey Mike's Subs
02.2023 - Current
- Managed staff scheduling to achieve aggressive labor goals while maintaining service quality and team morale.
- Developed inventory management processes reducing waste and improving product availability.
- Increased sales 12.8% to PY on average over 3 years through strategic marketing campaigns
- Led daily operations, ensuring compliance with health and safety regulations.
Service Manager
Chipotle
12.2022 - 02.2023
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Associate Manager
Red Robin
12.2021 - 11.2022
- Oversaw training and onboarding process for all newly hired employees.
- Mentored and supported 40-50 FOH and BOH employees to create strong workplace culture.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations .
General Manager
Jersey Mike's Subs
03.2020 - 12.2021
- Built and leveraged community relationships to drive business and maximize catering programs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited earnings to bank.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
Skills
- Daily positional prep
- Cash/payment handling
- Equipment Maintenance
- Health Code Compliance
- Hiring/Onboarding
- People Management
Timeline
General Manager
Jersey Mike's Subs
02.2023 - Current
Service Manager
Chipotle
12.2022 - 02.2023
Associate Manager
Red Robin
12.2021 - 11.2022
General Manager
Jersey Mike's Subs
03.2020 - 12.2021