MARK R. VIGIL
Ranchos de Taos,NM
Summary
OPERATIONS MANAGEMENT | HR MANAGEMENT | PROGRAM MANAGEMENT Operations Manager and US Army Veteran with a DoD Secret Clearance and 20+ years of demonstrated ability to compete strategically on multiple management levels while leading teams of up to 60 employees in diverse, multicultural organizations. A proven record of success in Operations Management, HR Management, and Program Oversight while achieving in dynamic, fast-paced environments. Strong problem solving and decision-making skills with the ability to build effective, highly productive teams. Possess extensive knowledge in Marketing, Talent Acquisition, and Interdepartmental Coordination. Career supported by the pursuit of a B.A. in Human Resource Management and vast executive leadership experience gained from leading teams and organizations in the military. Program | Project Management EEO Program Oversight Project Implementation Operations | Logistics Resource Acquisition | Allocation Negotiations | Resolutions Human Resource Management Sales Training | Development Financial Planning | Budgeting
Overview
31
31
years of professional experience
Work History
Senior Operations Manager
Santa Fe, NM
- Oversaw all operations for the National Guard Acquisition & Retention Program; developed and implemented regional-level recruiter training program while monitoring production goals achievement; coordinated with 36 retention managers located across the state to ensure completion of production goals.
- Oversaw strategic planning and implementation for infrastructure, human resource development, and employee retention programs to support organizational goals and stability.
- Identified manning shortfalls within N.M.
- And negotiated with Pentagon HR staff that lead to an increase of assigned strength from 87.2% to 91.3% within 8 months; persuasive and effective communicator Revealed and rectified recruiting production shorfalls by leveraging considerable experience and initiative.
- Increased accession from 314 to 433, decreased employee losses from 17.2% to 11.8%, and achieved a 107% retention rate which was 7th in the nation during the FY MARK VIGIL | Page 2 Developed and maintained effective 100+ working relationships with other base organizations, senior leadership, and representatives from other military services, DoD agencies, and civilian organizations regarding best practices in curriculum and training goals Implemented weekly HR informational briefings when resulted in a 29% increase in career placement for leaders Exceeded recruiting production goals from a previously failing operation in less than 8 months through positive sales training development and time management strategies.
Senior HR Coordinator
Santa Fe, NM
- Supervised and provided human resources support to 1,600 Employer Support of the Guard and Reserve (ESGR) volunteers and full-time staff within 13 State Committees.
- Prepared and briefed quarterly reports to Senior Pentagon officials and Defense for Reserve Affairs on employee strength, workplace trends, and employee acquisition programs.
- Oversaw HR employee training and awareness programs including Substance Abuse Program, Sexual Harassment Awareness Program, and Employee Manning System; inspected programs and enforced strict adherence to policies Analyzed / identified inefficient administrative processes that lead to delays in processing; devised and implemented system that reduced employee promotion timeline by 20% and enabled 700 advancements within the fiscal year Proven facilitator and program manager; through enhanced training strategies, instituted operations functions within assigned region that were implemented throughout all regions.
Operations Manager
Santa Fe, NM
- Oversaw and supervised all operations and HR systems and performance including benefits enrollment, performance reviews, training programs, awards, and EEO; Directed completion of all required tasks while identifying available manpower, resources, and timelines.
- Assumed position and quickly identified strength management program was ineffective; identified and addressed cultural issues and morale issues that changed "expected employee loss" numbers from 87 to 27 within 4 months Identified log jam in performance review process which delayed submissions and exceeded deadlines; set & enforced policy that lead to immediate processing of 50 delinquent progress reports; lauded by Director of intense initiative Directed strict compliance with employee promotion and advancement timeline policies; guided monthly administration meetings and published guidelines that lead to 300 promotions across the state within the first year Planned, resourced and established standardization programs to develop and enhance individual, team and organizational readiness which enhanced unit' ability to deploy overseas.
Director of Operations
UNITED STATES ARMY
Santa Fe, NM
05.1994 - Current
- Responsible for leading, developing, managing, and implementing manpower and personnel plans, programs, and policies for the National Guard Retention Program.
- Supervised, trained, and conducted performance evaluation for an office of 10 HR employee retention managers; provided guidance and direction while meeting annual retention goals.
- Championed strategic change management, delivered analysis on key recommendations, and developed standard operating procedures to improve overall employee staffing and retention rate.
- Improved New Mexico National Guard US rankings in Assigned Strength from 93.5% to 97.1%, reduced Attrition Rate from 18.6% to 14.4%, and employee Retention Rate by 12% Offered recommendations and advice to the Director of the National Guard Bureau and key stakeholders within the Department of the Army.
- Emphasized initiatives, programs, and regulations to increase the readiness of the National Guard Engineered & supervised administration and execution of Equal Employment Opportunity programs across the state;.
- Enforced strict program management including bi-annual training seminars that reduced workplace incidents by 30% within first FY Evaluated and guided HR support staff to develop efficiencies and career goals, organization standards, procedures and daily operational requirements; leveraged extensive experience to increase employee performance Developed a training package for Retention & HR managers to address retention shortfalls; rapid success resulted in immediate and successful campaign that increased retention rate within the first 2 months Supervised training and professional development; mentored personnel through one-on-one counseling to include a personal goals program, conducted performance evaluations, and weekly group sessions.
Education
Business Management - Business Management
Excelsior College
Albany, NY12.2020
Specialized Leadership and Military Training Executive Leaders Development Course Senior Joint Military Professional Course Senior Leadership and Management Course Senior Recruiting Production Management Course - undefined
Skills
- Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, MS Outlook) SharePoint
- Mac / Microsoft Windows 7, 8, Vista, and XP
- Administrative, Recruiting
- Army, Recruiter
- Benefits, Sales
- Training
- Change management, Seminars
- Counseling, Staffing
- Direction, Strategic
- Employee training, Strategic planning
- Human resources, Time management
- HR, Training programs
- Human resource
- Leadership
- Mac
- Director
- Managing
- Meetings
- MS Excel
- Microsoft Office Suite
- Office
- 97
- MS Outlook
- MS PowerPoint
- SharePoint
- Microsoft Windows 7
- MS Word
- Communicator
- Organizational
- Page 2
- Performance reviews
- Personnel
- Persuasive
- Policies
- Processes
- Production Management
- Program management
- Progress
- Promotion
- Conflict resolution
- Product development
- Coaching and mentoring
- Staff training/development
- Effective leader
- Recruitment
- Human resources management
- Project development
- Relationship building
- Employee scheduling
- Team Building
- Regulatory Compliance
- Business Operations
- Team Management
- Supervision
- Operational Improvement
- Organization
- Relationship Development
- Customer service
Additional Information
- AWARDS | RECOGNITION , Meritorious Service Medal (2nd) | Army Commendation Medal (6th) | Army Achievement Medal (3rd)
Timeline
Director of Operations
UNITED STATES ARMY
05.1994 - Current
Senior Operations Manager
Senior HR Coordinator
Operations Manager
Business Management - Business Management
Excelsior College