Mark Anthony Real

• Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
• Processed orders accurately using point-of-sale systems to enhance efficiency.
• Collaborated with kitchen staff to communicate special requests and ensure timely delivery of food.
• Maintained cleanliness and organization of dining area, adhering to health and safety standards.
• Participated in team meetings to discuss service improvements and implement feedback for better operations.
• Resolved customer complaints promptly, contributing to positive dining experiences and repeat business
• Demonstrated strong multitasking skills by managing 5 tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

• Provided exceptional customer service, ensuring positive dining experiences for guests.
• Assisted in menu navigation, offering tailored recommendations based on guest preferences.
• Managed multiple tables efficiently, prioritizing tasks to enhance service flow.
• Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
• Maintained cleanliness and organization of dining areas, adhering to health regulations.
• Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Olive Garden restaurant with social relevancy and intentionality.

• Closed out cash register and prepared cashier report.
• Retrieved liquor, wine and beer from various storage facilities.
• Waited on multiple customers at the bar and throughout bar area.
• Poured drinks using standard pour according to specifications.
• Maintained full knowledge of beverage lists and promotions.
• Processed orders on a computerized point of sale system.
• Served each guest courteously, quickly and efficiently.
• Maintained bar cleanliness and organization of four different bar top areas, ensuring compliance with health standards.

• Checked customers' identification to confirm they met legal drinking age.
• Upheld strict cash handling procedures.
• Described food and drink specials to guests with enthusiasm and appeal.
• Ensured liquor was secured at the end of shifts.
• Managed strict beverage control to minimize waste.
• Cleaned shelving, mixers, cups, blenders and soda guns.
• Conducted monthly inventory.
• Received beverage orders from wait staff and delivered beverages to guests.
• 12 years customer service experience
• Followed safety and sanitation policies handling food and beverages.
• Crafted and served a variety of cocktails, enhancing customer satisfaction through quality beverage preparation.
• Managed bar inventory, ensuring timely restocking and minimizing waste through efficient supply management.

Trained new employees on proper protocols and customer service standards.

• Generated spreadsheets detailing sales information.
• Optimized store displays and appearance via strategic merchandising.
• Prepared materials for following shift.
• Resolved customer service issues promptly.
• Completed routine store inventories.
• Communicated clear expectations and goals to each team member.
• Alerted customers to upcoming sales events and promotions.
• Built relationships with customers to increase likelihood of repeat business.
• Contacted other store locations to determine merchandise availability.
• Supervised daily operations to ensure optimal customer service and store performance.
• Trained and mentored 10 staff members on product knowledge and sales techniques.

• Cleared empty glasses, used plates and trash.
• Delivered food to customers at bar and tables.
• Restocked ice, condiments and snacks.
• Learned how to make a wide variety of mixed drinks.
• Replaced empty kegs and soda syrups.
• Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
• Observed 15 bar side tables to promptly respond to requests and refill beverages.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Poured drinks using standard pour according to specifications.
• Assisted in training new staff on bartending techniques and service protocols.