Mark Robert Holland

• Lead and develop a team of 14 fountain service technicians to ensure our customer base is getting the utmost quality, performance and timely service and all performance metrics are met.
• Optimized inventory management by monitoring stock levels, ordering necessary parts, and minimizing waste.
• Ensure that our National account reactive service percentages are meeting goal.
• Constant collaboration with sales associates within the organization to ensure efficient service.
• Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
• Ensured compliance with company safety policies, industry regulations, and environmental standards through diligent oversight of field activities.
• Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.

• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
• Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
• Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
• Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.

• Responsibilities included gaining new accounts and helping current accounts grow their business.
• 1st place in three sales competitions within 4 years as a team leader.
• Developed and trained new hire Business Development Managers.

- Account Manager of large and small store chains along with merchandiser management - Responsible for gaining new business and managing current customers. Account responsibilities included large ski resorts, school districts and convenience retail channels - Lead a team of 9 service technicians and managed dispatch, payroll and scheduling

• Managed Education Channel outlets (K-College) throughout western Colorado and eastern Utah.
• Created and presented proposals to school boards and community groups to gain new business.
• Responsible for the account management of 3 convenience retail chains consisting of 26 stores.