MARK RODOLFF SENA
Santa Ana,CA
Summary
Personable and tech-savvy, well-prepared to excel in a role requiring meticulous attention to detail. Skills in troubleshooting technical issues and managing digital resources. To share knowledge in the field of specialization. I aim to be a globally competitive individual and explore new things for my future growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LMS Administrator
San Beda Alabang
12.2022 - 01.2023
- Responsible for updating and maintaining the good condition of our portal.
- Maintained comprehensive records of training completions, certifications earned, and other relevant data points for reporting purposes.
- Streamlined administrative processes through efficient management of user accounts, permissions, and roles within the LMS system.
- Managed content updates and ensured timely delivery of e-learning materials to users.
- I'm helping with all Zoom inquiries and Zoom meetings.
- Creating infographics and other video editing.
- Conducted regular system audits to maintain data accuracy, compliance, and security standards.
- Ensured seamless integration of third-party tools and applications within the LMS environment.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff with troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Identified and immediately resolved issues with network devices.
- Diagnosed and resolved hardware and software issues.
Wellness Coordinator
Pure Wellness Medical
02.2022 - 10.2022
- Make laboratory reviews for each patient before seeing the doctor
- Do follow-up calls to see how’s the patient doing with our program and see if they have any questions or concerns that they want me to relay to our doctor
- Do Excel and Google sheet tasks and other presentations
- Book appointments for our patients (Appointment setter)
- Do some research for our business
- Create infographics for invitational cards and other promotional offerings
Customer Sales Representative
Hinduja Global Solution (HGS) /Betaine
08.2016 - 12.2021
- Respond to all telephone inquiries, providing quality service to customers and associates
- Listen to callers attentively and ensure positive customer experience
- Strive for quick resolution to avoid further escalation issues
- Memorized all information’s provided during the training
- Became POS of the team to take care of all emails and notify teammates regarding necessary updates
- Became a candidate for being a Work Force
- Became a candidate for being a Team Leader
On the Job Training
Convergys
01.2015 - 05.2015
- Assist applicants with the step-by-step procedures when applying
- Providing different exams to those who passed the initial interview
- Plotting all files of each applicant
Education
Bachelor of Science - Information Technology
AMA Computer College
01.2016
Secondary -
Saint Francis Institute Learning And Business High School
Las Piñas, Metro Manila01.2012
Primary -
Beleveau Academy
Bacoor, Cavite01.2008
Skills
- Tech-savvy
- Network systems installation
- Hardware and software monitoring
- Network troubleshooting
- Customer support
- Network repairs and maintenance
- Technical support
- System Administration
- Webinar facilitation
- Eagerness to learn
- Socializing
- Quick learner
Personal Information
- Place of Birth: Alnay, Polangui, Albay
- Height: 5’7
- Weight: 143 lbs.
- Citizenship: Filipino
- Father's Name: Rodolfo Corbilla Sena
- Mother's Name: Joan Pineda
- Date of Birth: 02/02/95
- Marital Status: Single
- Religion: Catholic
Certification
Learning and Management Assistant
Accomplishment of Zoom Modules
Timeline
LMS Administrator
San Beda Alabang
12.2022 - 01.2023
Wellness Coordinator
Pure Wellness Medical
02.2022 - 10.2022
Customer Sales Representative
Hinduja Global Solution (HGS) /Betaine
08.2016 - 12.2021
On the Job Training
Convergys
01.2015 - 05.2015
Bachelor of Science - Information Technology
AMA Computer College
Secondary -
Saint Francis Institute Learning And Business High School
Primary -
Beleveau Academy
Learning and Management Assistant
Accomplishment of Zoom Modules
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