Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Volunteer
MARK S. KORLEY

MARK S. KORLEY

Chadds Ford,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Benefit Authorizer

SSA
Philadelphia, PA
10.2021 - Current
  • Responsible for portfolio of clients acting as their advocate and owning client experience relationship end to end across geographies and products.
  • Acted as client advisor in while driving cross-regional & cross-functional process improvement opportunities
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Provided consulting services to over 50 individuals on various benefit-related issues and communicated with clients to determine needs and goals

Assistant Manager

CVS Health
Philadelphia, Pennsylvania
08.2019 - 10.2020
  • Identified opportunities to cross or up-sell company products and communicated customer needs to appropriate team
  • Led client experience by identifying issues and opportunities that further differentiated CVS as an industry-leading service provider.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Delivered proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client's and unique requirements.

Account Executive

America Works Of Ny
Westampton, New Jersey
04.2017 - 08.2019
  • Built and strengthened relationships with new and existing accounts to drive revenue growth
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
  • Acted as client advisor in while driving cross-regional & cross-functional process improvement opportunities.
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Identified opportunities and cultivated new business through 75 new cold calls per week.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Benefit Advisor

Contemporary Staffing, Willis Towers Watson
Mt Laurel, NJ
04.2016 - 04.2017
  • Responded to customer requests and questions via Email, Phone or LiveChat.
  • Managed customer requests while mitigating potential risk.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Led the client experience by identifying issues and opportunities that further differentiate client experience.

Assistant Manager

Gateway To Africa
Nashville, TN
01.2012 - 04.2014
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Simplified the client experience and eliminated delays by taking ownership of cross-regional and cross-functional issues, navigating the organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Performed supplier risk evaluations and supported regulatory inspections.

Quality Assurance Supervisor

Standard Chartered Bank
Accra, Ghana
01.2007 - 12.2011
    • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
    • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
    • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
    • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Education

Bachelor of Arts - Marketing

Ghana Institute of Management And Public Admins
Accra- Ghana

MBA - Business Administration

Tennessee State University
Nashville, TN
05.2001 -

Skills

Proficiency in SalesForceundefined

Additional Information

  • OTHER POSITIONS HELD , Premier Support Specialist - Asurion, Administrative Executive - Crozer Hospital, EMR Technician - Genco Logistics

Timeline

Benefit Authorizer

SSA
10.2021 - Current

Assistant Manager

CVS Health
08.2019 - 10.2020

Account Executive

America Works Of Ny
04.2017 - 08.2019

Benefit Advisor

Contemporary Staffing, Willis Towers Watson
04.2016 - 04.2017

Assistant Manager

Gateway To Africa
01.2012 - 04.2014

Quality Assurance Supervisor

Standard Chartered Bank
01.2007 - 12.2011

MBA - Business Administration

Tennessee State University
05.2001 -

Bachelor of Arts - Marketing

Ghana Institute of Management And Public Admins

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MARK S. KORLEY