Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Shane Baldridge

Okmulgee,OK

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Known for honesty, reliability and adaptability, with swift capacity to learn an apply new skill. Willingness to take on added responsibilities to meet team goals. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Marketing Specialist

MDM Pro
08.2021 - Current
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
  • Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
  • Conducted market research to identify emerging trends, informing future marketing strategies.
  • Increased lead generation with creation and implementation of innovative email marketing campaigns.
  • Negotiated with vendors for marketing materials and services, optimizing budget allocation and ROI.
  • Managed customer feedback channels, improving product offerings and customer satisfaction.
  • Streamlined event management processes, facilitating successful trade shows and industry conferences.
  • Maintained up-to-date knowledge on product features, pricing, and industry trends to provide accurate information to customers.
  • Managed inventory efficiently by tracking stock levels and placing timely orders for replenishment before running out of popular items.
  • Organized successful product demonstrations that generated interest among potential buyers, leading to increased sales opportunities.
  • Collaborated with marketing team to design eye-catching displays, showcasing promotional items effectively for increased sales.
  • Increased customer engagement by presenting promotional products in an appealing and informative manner.
  • Provided exceptional customer service during promotional events, addressing concerns promptly and professionally to ensure satisfaction.
  • Conducted market research to identify potential customers and develop targeted promotional campaigns for maximum impact.
  • Participated actively in trade shows or industry events as a company representative, networking with peers while promoting our offerings successfully.
  • Established strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Handled inquiries from prospective clients via phone calls or emails promptly, providing relevant information about products or promotions offered.
  • Maintained clean, organized and professional work environment.
  • Boosted sales revenue through the effective implementation of promotional strategies and persuasive communication skills.
  • Established and maintained positive relationships with customers.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Provided exceptional customer service to drive satisfaction.
  • Educated customers on product features and answered questions regarding product use.
  • Maintained knowledge of current promotions and product features.

Medical Technician Supervisor

Medical Equipment Affiliates (MEA)
02.2020 - 08.2021
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
  • Prepared and inspected medical equipment and instruments to manage wear and tear.
  • Conducted comprehensive equipment calibration checks, ensuring consistent performance levels across all testing instruments used within the facility.
  • Continuously improved skills through ongoing education and professional development courses.
  • Increased diagnostic accuracy by calibrating and maintaining sophisticated medical equipment.
  • Participated in continuing education to remain current with advancements in medical technology and techniques.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Medical Equipment Technician

Medical Equipment Affiliates (MEA)
06.2019 - 02.2020
  • Reduced repair expenses through resourceful sourcing of replacement parts from various suppliers while maintaining quality standards.
  • Increased patient satisfaction by promptly addressing medical equipment concerns and providing solutions to meet their needs.
  • Optimized workflow for technicians through effective scheduling and prioritization of service requests.
  • Improved patient care by maintaining and repairing medical equipment, ensuring optimal performance and safety.
  • Ensured compliance with industry standards, conducting thorough inspections of medical equipment.
  • Contributed to a safe environment by effectively disposing of hazardous materials according to regulations.
  • Maintained detailed documentation of work orders, repairs, and equipment inventory to ensure accurate records.
  • Maintained safe work environment and adhered to privacy regulations.
  • Inspected, tested and calibrated medical equipment before installing.
  • Documented information regarding installations, repairs and inventory checks.
  • Checked facility's structural environment to assess for electrical, mechanical, and other safety hazards.

Customer Service Representative/Security Officer

Cherokee Nation Entertainment
01.2018 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize guest needs.
  • Responded proactively and positively to rapid change.
  • Built strong relationships with internal and external guests.
  • Verified and redeemed tickets, jackpots, and examined currency for authenticity before exchanging it.
  • Read, analyzed, interpreted, and applied laws, regulations and training manuals frequently.
  • Kept up to date knowledge of the casino's policies and gaming regulations set forth by the tribe and government.
  • Maintained and monitored pertinent files and documents electronically and on paper for certain claim processes.
  • Tasked with training new employees.
  • Maintained detailed records of all incidents occurring within the casino property, contributing to a more informed decision-making process for management.
  • Assisted in the development and implementation of company-wide security policies, fostering a culture of safety and compliance throughout all departments.
  • Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.
  • Reduced incidents of theft and fraud by conducting routine patrols and identifying potential risks within the casino premises.
  • Established positive relationships with patrons, providing assistance when needed while maintaining a strong presence to deter potential threats.
  • Maintained a safe environment for patrons and staff by promptly addressing any conflicts or disturbances that arose during daily operations.
  • Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
  • Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
  • Permitted authorized persons to enter property and monitored entrances and exits.
  • Performed security patrols of designated areas on foot or in vehicle.
  • Served as a visible deterrent to criminal activity by maintaining a constant presence on the casino floor and surrounding areas.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Insurance Agent

Williams & Humphrey Insurance Agency
07.2015 - 11.2017
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Director of Security

Eastar Health System
03.2014 - 07.2015


  • Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
  • Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Enhanced overall security by implementing comprehensive risk assessments and security audits.
  • Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
  • Coordinated with facilities management to ensure physical infrastructure improvements aligned with security requirements.
  • Fostered a positive work environment by addressing employee concerns and providing ongoing support, resulting in high levels of job satisfaction and retention among security team members.
  • Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
  • Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions.
  • Collaborated with law enforcement agencies to maintain a secure environment and strengthen community relations.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Investigated and resolved security breaches to protect organization and corporate assets.

Security Officer

Eastar Health System
01.2012 - 03.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Jail Administrator

Muskogee County Sheriffs Office
03.2011 - 03.2014
  • Ensured timely resolution of inmate grievances by implementing an effective complaint tracking system and addressing issues promptly.
  • Achieved consistent compliance with state regulations by meticulously maintaining accurate records on inmate populations, incidents, and transfers.
  • Enhanced staff efficiency with comprehensive training programs and clear communication of expectations.
  • Fostered a positive work culture that promoted professionalism, teamwork, and respect among staff members.
  • Managed all aspects of facility maintenance, working closely with contractors to address repairs or improvements promptly.
  • Coordinated medical care for inmates with healthcare providers, ensuring proper treatment plans were followed as well as medication management protocols were adhered to.
  • Streamlined daily operations by overseeing the implementation of jail policies and procedures.
  • Maintained a secure environment by regularly reviewing surveillance systems and addressing potential vulnerabilities.
  • Improved inmate safety by implementing effective security protocols and conducting routine inspections.
  • Developed collaborative partnerships with law enforcement agencies to ensure smooth inmate intake processes.

Deputy Sheriff

Muskogee County Sheriffs Office
07.2010 - 03.2011
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
  • Provided security at various community events, ensuring a safe environment for attendees.
  • Observed jail and inmate activity to maintain order and safety.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Conducted thorough investigations that led to the successful prosecution of numerous offenders.

Education

No Degree - General Studies

Oklahoma State University
Oklahoma City, OK

Morris High School
Morris, Ok
05-1997

Skills

  • Detailed oriented
  • Punctual
  • CRM proficiency
  • Customer service
  • Time management
  • Problem-solving
  • Reliability
  • Excellent communication
  • Organizational skills
  • Public relations

Timeline

Marketing Specialist

MDM Pro
08.2021 - Current

Medical Technician Supervisor

Medical Equipment Affiliates (MEA)
02.2020 - 08.2021

Medical Equipment Technician

Medical Equipment Affiliates (MEA)
06.2019 - 02.2020

Customer Service Representative/Security Officer

Cherokee Nation Entertainment
01.2018 - 06.2019

Insurance Agent

Williams & Humphrey Insurance Agency
07.2015 - 11.2017

Director of Security

Eastar Health System
03.2014 - 07.2015

Security Officer

Eastar Health System
01.2012 - 03.2014

Jail Administrator

Muskogee County Sheriffs Office
03.2011 - 03.2014

Deputy Sheriff

Muskogee County Sheriffs Office
07.2010 - 03.2011

No Degree - General Studies

Oklahoma State University

Morris High School

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