Mark Spencer Nelson
Minnetonka,MN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
23
23
years of professional experience
Work History
Server
Altera
01.2025 - Current
- Perform service promptly, professionally and efficiently.
- Confidently work with POS system to place orders, manage bills, and handle complimentary items.
- Lead with customer satisfaction as primary goal by promptly attending to their needs and providing personalized service.
- Serve as a value-add to the team and enjoy working with others in faced paced environments.
General Manager
Josefina
05.2023 - 12.2025
- Managed a diverse team of professionals, fostering a positive work environment with high employee satisfaction and retention.
- Formulated policies and procedures to streamline daily operations.
- Provided thoughtful guidance to personnel to navigate and/or resolve issues and conflicts.
- Focus towards continued improvement on overall service standards in line with our parent company, Innerbloom Hospitality.
- Manged FOH labor costs while ensuring adequate staffing to provide guests with expected levels of service.
- Open communication with on-site management and corporate teams.
- Conducted all FOH scheduling.
- Conducted all FOH interviewing, hiring and training implementation.
- Managed employee reviews, disciplinary actions, and terminations.
Assistant General Manager
Josefina
03.2023 - 04.2023
- Chosen for a lateral transfer from Macanda amidst changes in FOH management to help uphold high service standards.
- Led daily FOH operations during service, implemented corporate expectations of staff and provided guidance for improving overall quality of service and guest experience.
- Managed all FOH scheduling.
Assistant General Manager
Macanda
05.2022 - 02.2023
- Participated on management team to develop a 70+ FOH team.
- Assisted the GM to onboard new hires and input them into scheduling application and POS system.
- Planned and implemented an in-depth training program for all new FOH staff which included collaboration with our chef to implement menu tastings and mock services.
- Oversaw daily operations on the dining room floor to ensure even timing of both kitchen and bar.
- Guest facing interaction to guarantee and measure overall guest satisfaction.
- Conducted all FOH scheduling.
- Handled and resolved any performance issues or conflicts among staff, including disciplinary actions and terminations.
- Assisted in booking and managing reservations.
- Managed and tracked daily cash inflow.
- Prepared daily banking deposits.
- Performed weekly inventory and ordering.
Server
Josefina
04.2021 - 05.2022
- Member of opening serving staff.
- Trained colleagues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Fostered good relationships with service team, management and back of the house staff.
Cheese Program Lead
Fortune Fish and Gourmet/ Classic Provisions
06.2018 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Managed cheese cutting operations for resale to retail customers and restaurants.
- Assisted in picking and packing orders for our clients.
- Assisted in loading of delivery trucks.
USPS Mail Carrier
United States Postal Service
11.2016 - 04.2018
- Cased, organized, and prepared routes for daily delivery.
- Performed daily route delivery and partner carrier assistance.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtained signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries in a timely manner to provide quality customer services.
Server/Bartender
Campiello
06.2016 - 11.2016
Restuarant Manager
Rinata Restaurant
05.2014 - 06.2016
- Oversaw all aspects of bar service - inventory, liquor and wine buying, and curating wine and cocktail lists,
- Hired and scheduled staff.
- Performed multiple roles during service - greeter, seating guests, assisting wait staff, and waiting on tables.
- Encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Hired and scheduled FOH positions.
Server/Bartender/Trainer
Cafe and Bar Lurcat
05.2008 - 08.2014
Server/Food Expeditor
SkyCity (Space Needle)
06.2003 - 08.2007
Education
Pro Tools Certification -
Institute of Production And Recording
Minneapolis MN05-2012
Associate of Applied Science - Sound Arts
Minneapolis Community And Technical College
Minneapolis, MN05-2010
Diploma - Musical Instrument Repair And Building (Guitar)
Minnesota State College-Southeast Technical
Red Wing MN05-2001
Skills
- Dedicated work ethic
- Proficient in customer relations and team management
- Customer engagement
- Collaborative teamwork
- Accurate cash management
Timeline
Server
Altera
01.2025 - Current
General Manager
Josefina
05.2023 - 12.2025
Assistant General Manager
Josefina
03.2023 - 04.2023
Assistant General Manager
Macanda
05.2022 - 02.2023
Server
Josefina
04.2021 - 05.2022
Cheese Program Lead
Fortune Fish and Gourmet/ Classic Provisions
06.2018 - 04.2021
USPS Mail Carrier
United States Postal Service
11.2016 - 04.2018
Server/Bartender
Campiello
06.2016 - 11.2016
Restuarant Manager
Rinata Restaurant
05.2014 - 06.2016
Server/Bartender/Trainer
Cafe and Bar Lurcat
05.2008 - 08.2014
Server/Food Expeditor
SkyCity (Space Needle)
06.2003 - 08.2007
Pro Tools Certification -
Institute of Production And Recording
Associate of Applied Science - Sound Arts
Minneapolis Community And Technical College
Diploma - Musical Instrument Repair And Building (Guitar)
Minnesota State College-Southeast Technical
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