Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Mark Tolbert Tolbert

341 WOOD HOLLOW COVE,MS

Summary

Dynamic management executive with over a decade of successes in catapulting revenues, growing market share and building highly profitable account bases for diverse organizations. Strategic in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission, policies, procedures and service standards. Dedicated to continuous delivery of top quality products and services to clients.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Agent

American Container Group
Brandon, MS
06.2023 - Current
  • Developed pricing strategies that maximized profits while remaining competitive in the market.
  • Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
  • Maintained records related to sales for store management.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Researched industry news and developments to gain insights into customer preferences.
  • Identified new potential markets and developed plans for targeting them.
  • Provided technical support during product demonstrations at client sites.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Recommended, selected and located merchandise based on customer desires.
  • Negotiated contracts with clients on behalf of the company.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

General Manager

CSL Plasma
Boca Raton, FL
10.2021 - 05.2024
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Guided management and supervisory staff to promote smooth operations.
  • Supervised employees through planning, assignments, and direction.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Trained employees on duties, policies and procedures.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Created schedules and monitored payroll to remain within budget.
  • Led employee evaluations with constructive feedback to boost performance.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Executive Director

Holiday Retirement
Winter Park, Florida
08.2017 - 09.2021
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Recruited, hired, and trained employees on operations and performance expectations.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Developed marketing strategies to promote the organization's mission throughout the community.
  • Created a collaborative environment that fosters innovation and encourages employee engagement.
  • Informed board and committee about trends, issues and activities to facilitate policy-making.
  • Fostered collaboration and development of new practices by business leaders.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
  • Implemented procedures to create competitive advantage in market.
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
  • Set organization direction and developed strategies and tactics to fulfill mission.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
  • Established strategic direction and goals to accomplish objectives.
  • Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.

District Manager

Dollar General Market
Goodlettsville, TN
04.2009 - 07.2017
  • Identified opportunities for process improvement across multiple locations within the district.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Cultivated positive rapport with associates and team leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Resolved customer complaints regarding sales and service.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Education

Some College (No Degree) - Business Administration

University of Georgia
Athens, GA

Skills

  • Product Demonstrations
  • Paperwork Processing
  • Strategy Development
  • Sales Follow-Up
  • Business Acumen
  • Client Relations
  • Business Development
  • Networking
  • Contract Preparation
  • Sales Strategies
  • Customer Assistance
  • Lead Generation
  • Offering Sales Support
  • Key Relationship Management
  • Contract Negotiation Expertise
  • Account Development

Affiliations

  • Weekly podcast on Georgia Football information and updates and weekend preferred caller for radio show during football season
  • coaching in youth league basketball and baseball
  • Boy Scout leader in local Troop

Accomplishments

  • District best sales increase in company for years 2010,2012,2013,2014.
  • District best customer service satisfaction award winner for 2011, 2012, 2013.
  • Overall Best district in company in 2013

Certification

  • Blanchard leadership Executive training graduate
  • Management training classes and graduate of Dollar General, Big Lots, Holiday Retirement and CSL Plasma

Timeline

Sales Agent

American Container Group
06.2023 - Current

General Manager

CSL Plasma
10.2021 - 05.2024

Executive Director

Holiday Retirement
08.2017 - 09.2021

District Manager

Dollar General Market
04.2009 - 07.2017

Some College (No Degree) - Business Administration

University of Georgia

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Mark Tolbert Tolbert