Markus Davila
Austin,TX
Summary
Dynamic Contract Manager at HHSC with expertise in contract management and data analysis. Proven track record in enhancing financial reporting and ensuring regulatory compliance. Adept at problem resolution and fostering team collaboration, driving successful outcomes in contract execution and stakeholder communication. Committed to delivering high-quality results and optimizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Contract Manager
HHSC
02.2024 - Current
- Oversees and maintains various contract reporting and tracking databases, ensuring thorough quality assurance and analysis of key contract and financial data
- Tracks the execution status of contracts and amendments, performs data analysis of contract information in the CAPPS Financial and SCOR contracting systems, and leads efforts in tracking contract expenditures and managing the review and approval of invoices
- Performs written and oral communication with contractors and coordinates the delivery of financial and programmatic technical assistance via training
- Facilitates the resolution of contractor issues, communicates to appropriate contractor and division staff, and ensures implementation and resolution of contract sanctions
- Acts as subject matter expert related to contract management on assigned workgroups in coordination with grants, budget, fiscal units, legal, Contract Oversight and Support, and division programs
Customer Relationship Analyst
Austin Energy
02.2023 - 02.2024
- Collected and analyzed customer data from the CRM systems
- Developed and maintained reports on marketing and sales metrics
- Monitored and managed customer databases and CRM systems
- Collaborated with other departments to integrate business processes into the CRM
- Improved customer interaction processes and recommended enhancements to the CRM system
- Designed and implemented CRM campaigns to improve customer engagement
- Provided CRM training to employees and kept them informed about system updates
- Resolved any CRM issues that affected marketing and sales operations
- Ensured the security and accuracy of customer data
- Generated insights to improve customer retention and loyalty
Member Service Representative
UFCU
03.2022 - 02.2023
- Worked closely with other departments to provide members with solutions that are beyond the areas of expertise.
- Worked effectively as part of the team in meeting assigned metrics including service level requirements, AUX and hold times, that allow for optimal answering and serving of all completed requests including but not limited to account inquiries, fund transfers, debit and credit card inquiries and transactions
- Asked appropriate questions to determine Member needs and identify solutions
- Answered all calls demonstrating strong professional telephone etiquette
- Sort, received and distributed email correspondence between departments and personnel
Supervisor
H-E-B
Austin, United States
07.2014 - 03.2022
- Resolved complex requests and problems that required a customized approach and response to achieve the best solution for the customer
- Exceeded customer expectations and ensured they have a positive experience entering and leaving the store
- Identified areas of improvement and brought solutions to the table to make the shopping experience efficient as possible
- Monitored customer activity closely, making sure the staff was friendly and helpful
- Interviewed, trained, and managed sales staff on a daily basis
Sales Representative
LA Fitness
02.2020 - 03.2021
- Ensured that the customer was satisfied and adequately taken care of while making a purchase
- Sold products that met customer needs while obtaining orders from existing or potential sales outlets
- Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors
- Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
Education
Bachelor of Science - Health Administration in Health Services/Allied Health/HealthSciences, General
Texas State University
San Marcos12.2020
Skills
- Contract management
- Data analysis
- Financial reporting
- Invoice processing
- Regulatory compliance
- Customer relationship management
- Problem resolution
- Communication skills
- Team collaboration
- Quality assurance
- Issue management
- Project management
Timeline
Contract Manager
HHSC
02.2024 - Current
Customer Relationship Analyst
Austin Energy
02.2023 - 02.2024
Member Service Representative
UFCU
03.2022 - 02.2023
Sales Representative
LA Fitness
02.2020 - 03.2021
Supervisor
H-E-B
07.2014 - 03.2022
Bachelor of Science - Health Administration in Health Services/Allied Health/HealthSciences, General
Texas State University
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