Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markus Farrell

Anderson,SC

Summary

Dynamic Operations and Sales Manager with a proven track record at Crash to Cash, excelling in team leadership and operational efficiency. Enhanced employee retention through effective training and motivation, while driving sales growth by implementing strategic initiatives. Skilled in problem-solving and fostering client relationships, resulting in increased customer loyalty and satisfaction.

Overview

6
6
years of professional experience

Work History

Operations Manager / Sales Manager

Crash to Cash / Heritage Personal Injury Firm
10.2020 - 09.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external clients, doctors and administration.
  • Case Management
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Sales Manager

Connect Travel
09.2019 - 03.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Education

Human Relations - Youth Ministry

Atlanta Christian College (Point University)
Eastpoint, GA
12-2000

High School Diploma -

Mt. Pisgah Christian Academy
Fairburn, GA
05-1993

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Operations oversight
  • Performance monitoring
  • Employee motivation

Timeline

Operations Manager / Sales Manager

Crash to Cash / Heritage Personal Injury Firm
10.2020 - 09.2025

Sales Manager

Connect Travel
09.2019 - 03.2020

Human Relations - Youth Ministry

Atlanta Christian College (Point University)

High School Diploma -

Mt. Pisgah Christian Academy

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