Markus Higgs
Murfreesboro Tn,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Carter Lumber
04.2010 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Infantryman (11B)
US Army
04.2010 - 04.2018
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Maintained secure communication systems to relay information to and from command teams.
- Trained new infantry soldiers on standard operating procedures.
- Executed directives from command center with necessary timeliness and efficiency.
- Led fire team during infantry dismounted battle drills and situational training exercises.
Education
No Degree - Business Management
Western Kentucky University
Bowling Green, KY04.2017
High School Diploma -
Greenwood High School
Bowling Green, KY01.2009
Skills
- Operations Management
- Cost Reduction
- Task Delegation
- Customer Relations
- Hiring and Training
- Staff Management
- Sales Growth
- Team Motivation
- Performance Reviewing
- Sales Reporting
- Business Development
- Sales Strategies
Accomplishments
LBM 40 under 40 2023
Timeline
Assistant Manager
Carter Lumber
04.2010 - Current
Infantryman (11B)
US Army
04.2010 - 04.2018
No Degree - Business Management
Western Kentucky University
High School Diploma -
Greenwood High School