MARKUS HILGER
HAYS
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. I really enjoy marketing and promoting new ideas to ensure a positive bottom line.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
13
13
years of professional experience
Work History
Northwest Customer Service Manager
Vyve Broadband
04.2020 - 06.2025
- Oversaw 16 customer service agents in 12 locations across 4 states.
- Directly responsible for our regions sales/marketing/ hiring/ inventory and growth.
- Consistently achieved the highest results amongst our nationwide territory and awarded with Vyve's top honor for employee in January 2024.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Consultant
Nex-Tech Wireless
10.2018 - 04.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Used my sporting and athletic background to help attract new clients others were not able to reach.
General Manager
Golden-Q
08.2016 - 07.2018
- Monitored a business with over $3.000,000 in annual sales, while keeping up with current licenses and maintaining proper health codes.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Created new revenue streams through my connections throughout the Hays community.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Negotiated and finalized contracts with new and existing customers.
- Maintained project quality with a hands-on management style.
- Ensured that each guest's experience was positive, memorable and consistent.
- Organized and oversaw a staff of 50 people with proper scheduling, labor control and hands on help.
- Maintained comprehensive knowledge of food and beverage business to better serve customers and meet demanding sales objectives.
- Under my watch, the company never received any liquor or health citations
Bartender
Golden-Q
01.2013 - 02.2016
- Adhered to state laws regarding alcoholic beverage service.
- Developed unique events and special promotions to drive sales.
- Maintained full knowledge of beverage lists and promotions.
- Updated daily logs, computer tracking systems and other relevant documentation.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Managed strict beverage control to minimize waste.
- Upheld strict cash handling procedures.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Quickly made my way up from an inexperienced bartender to becoming bar manager and up to General Manager.
Assistant Golf Professional
Smoky Hill Country Club
01.2012 - 08.2012
- Demonstrated proper techniques for members and lessons to young kids.
- Introduced games and drills, which helped students to better develop their skill levels.
- Maintained comprehensive records of program documentation.
- Developed and maintained key relationships with local members.
- Responsibilities included - Keeping records of daily transactionsand help with major tournaments throughout the summer.
- I used my knowledge in the golf business to help improve pro shop inventory and keep tournaments running smooth and efficiently.
Education
BBA - Management
Fort Hays State University
Hays, KS2013
Skills
- Team building
- Personable
- Cost reduction and containment
- Problem solving
- Trusted key holder
- Customer service
- Strategic planning
- Conflict resolution
- Employee scheduling
- Self driven
Timeline
Northwest Customer Service Manager
Vyve Broadband
04.2020 - 06.2025
Sales Consultant
Nex-Tech Wireless
10.2018 - 04.2020
General Manager
Golden-Q
08.2016 - 07.2018
Bartender
Golden-Q
01.2013 - 02.2016
Assistant Golf Professional
Smoky Hill Country Club
01.2012 - 08.2012
BBA - Management
Fort Hays State University
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