Markus Johnson
San Antonio
Summary
Dynamic and dedicated Server Assistant at Texas Roadhouse Restaurant, recognized for enhancing guest satisfaction through exceptional customer service and teamwork. Proven ability in order management and inventory tracking, consistently maintaining high cleanliness standards. Adaptable and responsible, I effectively trained new staff, contributing to a positive team environment and improved operational efficiency.
Overview
2
2
years of professional experience
Work History
Server Assistant
Texas Roadhouse Restaurant
08.2023 - 08.2025
- Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to ensure a pleasant dining environment.
- Supported team by restocking supplies and managing inventory levels during peak hours.
- Collaborated with kitchen staff to expedite food preparation and service efficiency.
- Engaged with guests to provide assistance, addressing inquiries and enhancing overall experience.
- Adapted quickly to changing demands in fast-paced restaurant environment, ensuring smooth operations.
- Contributed to team efforts by training new employees on proper service techniques and restaurant standards.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Assisted with bussing tables and cleaning up spills.
- Processed payments for orders and provided customers with change.
- Assisted customers with carry-out service.
Education
High School Diploma - Business And Economics
John Marshall Highschool
San Antonio, TX06.2025
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Responsible and trustworthy
- Order management
- Sales expertise
- Basic math
- POS system operation
- Memory retention
- Inventory tracking
- Personal hygiene
- Positive guest interactions
- Time management
- Clear communication
- Team leadership
- Problem-solving
- Decision-making
Timeline
Server Assistant
Texas Roadhouse Restaurant
08.2023 - 08.2025
High School Diploma - Business And Economics
John Marshall Highschool