Markus Jordan
Chicago,IL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. High-performing Operational manager with over 3 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Operational Manager
FedEx:Ground
11.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Collaborated with team leaders on quality audits.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Monitored resource use to achieve set goals within budget constraints.
- Planned delivery routing, team workflows and promotional initiatives.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Contributed to proposal and contract development, negotiations and meetings.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
Package Handler Trainer
FedEx:Ground
11.2019 - 11.2020
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Completed daily orders with expert picking and packing of shipments.
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Used scanners to track parcel information, condition or receipt.
- Secured items in truck by strapping over protective padding.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Logged packaging activities and filed reports in company databases.
- Tracked inventories and input equipment counts into warehouse databases.
- Verified labels for appropriate order numbers and item specifications.
- Trained new employees regarding warehouse procedures and standards.
- Reported safety or workflow concerns to leadership for further investigation.
- Obtained, moved and sorted products and materials.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Call Specialist
Millikin University
08.2019 - 04.2020
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Maintained contact with customers to request referrals.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions
Package Handler
Amazon
03.2019 - 08.2019
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Protected company inventory by maintaining and organizing storage areas.
- Resolved conveyor system issues by clearing jams and blockages.
Meat Packer
Ed Miniat
06.2018 - 04.2019
- Packaged and attached labeling to various meat selections.
- Sanitized surfaces to maintain cleanliness of food service area.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Inspected meat to perform quality assurance checks.
- Inspected meat products to identify defects and remove deficient products from line.
- Used materials handling equipment such as pallet jacks to move large groups of raw meat and finished products.
- Trained in processing line positions to back up team members in case packing, smokehouse and delivery.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
Education
Bachelor of Science - Criminal Justice
Central State University
Wilberforce, OH12.2023
High School Diploma -
ThornRidge Highschool
Dolton, IL05.2019
Skills
- Staff Training and Development
- Team Leadership
- Customer Service
- Operations Monitoring
- Decision Making
- Inventory Management
- Problem-Solving
- Policies and Procedures Implementation
- Staff Management
- Workforce Training
- Performance Evaluation and Monitoring
- Process Improvements
- Business Leadership
- Operations Oversight
- Staff Development
- Employee Motivation
- Performance Assessment
- Management Team Building
- Recruitment and Hiring
- Customer Service Management
- Hiring and Onboarding
- Systems Implementation
- Motivated
- Self-Driven
- Package Loading
- Cargo Sorting
- Container Tagging and Marking
- Loading and Unloading
- Problem Solving
- Physical Strength and Stamina
- Team Collaboration
- Warehouse Operations
Timeline
Operational Manager
FedEx:Ground
11.2020 - Current
Package Handler Trainer
FedEx:Ground
11.2019 - 11.2020
Call Specialist
Millikin University
08.2019 - 04.2020
Package Handler
Amazon
03.2019 - 08.2019
Meat Packer
Ed Miniat
06.2018 - 04.2019
Bachelor of Science - Criminal Justice
Central State University
High School Diploma -
ThornRidge Highschool