Markus Keyes
Chandler,AZ
Summary
Dedicated and results-driven professional with experience in both corrections and corporate account management. Proven ability to maintain safety, enforce policies, and manage high-pressure situations through strong communication, leadership, and conflict-resolution skills developed in a corrections environment. Former Account Manger with Pepsi, recognized for building strong client relationships, driving sales growth, and delivering exceptional customer service while managing key accounts. Known for professionalism, reliability, and the ability to adapt quickly in fast-paced, demanding environments. Committed to teamwork, accountability, and achieving organizational goals wile maintaining integrity and respect in every interaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Corrections Officer
Arizona Department of Corrections
2021.03 - Current
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections to maintain security standards and identify potential risks.
- Implemented conflict resolution techniques to de-escalate volatile situations effectively.
- Assisted in training new officers on policies, procedures, and emergency protocols.
- Prepared detailed reports on incidents and daily activities for management review.
- Enforced facility policies consistently to promote a secure environment for staff and inmates.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
Account Manager
PepsiCo
2016.08 - 2021.01
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies that aligned with client objectives and PepsiCo's goals.
- Analyzed market trends to identify growth opportunities within assigned accounts.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
Merchandiser
Coca-Cola
2013.06 - 2020.10
- Managed product displays to maximize visibility and sales performance across assigned retail accounts.
- Analyzed inventory levels and adjusted stock to meet demand while reducing waste and ensuring freshness.
- Collaborated with sales teams to develop promotional strategies that increased brand awareness and customer engagement.
- Trained new merchandisers on best practices for product placement and merchandising standards in retail environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Education
Business Administration And Management
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Grinnell Senior High School
Grinnell, IA2010-05
Skills
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
- De-escalation techniques
- Leadership qualities
- Staff management
- Key control
- Firearms proficiency
- Excellent problem solver
Certification
- Certified Facility Locksmith
Languages
English
Full Professional
Timeline
Corrections Officer
Arizona Department of Corrections
2021.03 - Current
Account Manager
PepsiCo
2016.08 - 2021.01
Merchandiser
Coca-Cola
2013.06 - 2020.10
Business Administration And Management
Kirkwood Community College
High School Diploma -
Grinnell Senior High School