Markus Leal
Miami,FL
Summary
Innovative professional with a substantial background in smart home technology and consumer electronics. Experienced in installing, troubleshooting, and configuring various smart devices, including distributed audio, video, networks, security and home appliances. Strengths include comprehensive product knowledge and the ability to provide top-notch customer service. Notable impact made in previous work includes creating tailor-made solutions that improved home automation efficiency and entertainment for clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Designer
Best Buy
Pembroke Pines, FL
04.2021 - 06.2024
- Identified new opportunities and clients for business expansion.
- Conducted consultations and site visits as needed to better understand project requirements before providing estimates.
- Collaborated with team members to develop creative approaches in tackling difficult technical challenges.
- Collaborated with high-end vendors to seamlessly incorporate specialized equipment and devices.
- Provided customers with detailed product information and assisted in selecting the best solutions based on their individual needs.
- Supported Project Managers by aiding in the development of project plans, monitoring progress, and communicating outcomes.
- Collaborated with Project Managers, clients, and vendors to ensure seamless project delivery.
- Established and maintained relationships with key customers.
System Designer
Best Buy, Magnolia
Pembroke Pines, FL
01.2016 - 05.2021
- Conducted in-home consultations with potential clients, providing product information and pricing details.
- Provided customers with comprehensive product details and aided them in selecting optimal home entertainment systems tailored to their specific requirements.
- Demonstrated quick and effective response to customer inquiries.
- Organized client meetings to provide project updates.
- Identified upselling opportunities for premium products and services in both new and existing customer base.
- Provided comprehensive product demonstrations to prospective customers.
Inside Sales Support Specialist
SESCO Lighting
Fort Lauderdale, FL
06.2013 - 11.2015
- Updated and maintained databases with current spec sheets and product information.
- Developed standardized templates to streamline proposal and submittal processes.
- Coordinated with external vendors and outside sales representatives to gather necessary information for proposal preparation.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Inside Sales, Southeast FL
DDG FL, Shifting Sands Stereo
Dania Beach, FL
06.2011 - 06.2013
- Provided customers with product information, pricing and availability.
- Developed and implemented strategies to increase sales volume.
- Assisted in resolving customer complaints in a prompt manner.
- Followed up on pending orders and inquiries in a timely manner.
- Researched customer needs and preferences to identify opportunities for new business.
- Conducted outbound calls to existing clients to upsell products or services.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
Installer
Home System Design
Sunrise, FL
03.2010 - 03.2011
- Reviewed drawings, blueprints, schematics and service manuals to identify technical requirements.
- Installed and terminated low voltage cabling in accordance with industry standards.
- Installed cameras, speakers, TVs, projectors, and screens in assigned locations.
- Enhanced connectivity between system components by implementing custom cables, wires, and connectors.
- Assisted customers by providing instructions on how to use various types of audio-video equipment.
- Performed troubleshooting to diagnose and resolve system issues.
Installer
Circuit City
Miami, FL
04.2006 - 08.2007
- Installed TV's, home theater systems, control and home networks
- Collaborated with clients to identify optimal product placement in designated zones
- Increased sales by successfully promoting and selling premium cables, accessories, and additional services
Education
Bachelor of Science - Media Arts And Animation
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL06-2004
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06-2000
Skills
- Tech-Savvy
- Multitasking
- Artistic vision
- System Design
- Problem-Solving
- Brand Awareness
- Creative Thinking
- Project Management
- Vendor Relationships
- Relationship Building
- Visual Communication
- Product Demonstration
- Reliability and Adaptability
- Expert Product Knowledge
- New Technology Integration
- Teamwork and Collaboration
- Custom Installation planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified, Premium Consumer Electronics: Audioquest, Denon, LG, Marantz, Samsung, Sony, Sonos
- Certified, Premium Audio: Arcam, Bowers & Wilkins, JBL, KEF, Martin Logan, McIntosh, Sonance
- Certified Designer, Best Buy - 2021 - 2024
- Certified System Designer, Magnolia - 2016 - 2021
Timeline
Designer
Best Buy
04.2021 - 06.2024
System Designer
Best Buy, Magnolia
01.2016 - 05.2021
Inside Sales Support Specialist
SESCO Lighting
06.2013 - 11.2015
Inside Sales, Southeast FL
DDG FL, Shifting Sands Stereo
06.2011 - 06.2013
Installer
Home System Design
03.2010 - 03.2011
Installer
Circuit City
04.2006 - 08.2007
Bachelor of Science - Media Arts And Animation
The Art Institute of Fort Lauderdale Inc
High School Diploma -
Barbara Goleman Senior High School