Markus Liu

Cashier/Drink Maker

Cozy Tea And Juice

Santa Clarita, United States

01.2022 - Current

Organized inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, Stocked inventory for next shift, kept a clean and tidy workplace.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils and seating areas daily.
Recommended products based on solid understanding of individual customer needs and preferences.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Made and served brand-specific café beverages per day with speed, quality and consistency.
Prioritized drink requests while managing interruptions.
Complied with standards for merchandising, stocking and storing product.