Markus McCoy
Kansas City,Mo
Summary
Experienced professional in the natural gas industry seeking a position within the organization. Skilled in effectively navigating challenges and bringing a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Natural Gas Service Technician
Spire Gas Company
09.2018 - Current
- General Clerk (Corrosion Dept) Reviewed Compliance Data Performed Corrections (G4, Maximo)
- Design 811 Locate Request
- Input Test Points Anode Value Locations
- Responded quickly to emergency calls involving hazardous conditions due to a gas leak.
- Analyzed readings from meters installed on customer premises for accuracy.
- Maintained records of all repairs performed on customer premises.
- Followed company safety protocols when working with hazardous materials such as natural gas.
- Installed and tested new meter set piping for residential and commercial customers.
- Tested for leaks in customer's systems using specialized leak detection equipment.
- Resolved customer complaints related to gas service issues promptly
- Performed administrative tasks such as filing paperwork, responding to emails, and handling incoming calls.
- Evaluated customer complaints related to suspected utility line breaks or leaks.
- Performed daily meter reading rounds to residential and commercial customers
- Performed Annual Corrosion Inspections on residential gas lines inside premise
Fiber Optic Technician
ITC Service Group Inc.
11.2012 - 09.2018
- Configured Network Infrastructure Established Residential & Commercial
- Installation of Various Low Voltage Cabling
- Maintained accurate records of all installations, repairs, and maintenance Summary Skills Experience activities.
- Planned out efficient routes for laying down Fiber Optic Cables
- Configure wifi network port protocols switch installation
- Repaired damaged fibers using specialized techniques such as fusion splicing or mechanical splicing.
- Identified problems in customer's existing infrastructure by performing tests with specialized equipment.
- Trained new technicians on proper procedures when installing or repairing Fiber Optic Cables. Set up service for customers by installing, connecting, testing or adjusting
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
Machine Operator Forklift Driver
Kelly Services
07.2010 - 11.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes in production environment.
- Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
Assistant Store Manager
Cleartalk Communication LLC (Cricket)
03.2009 - 07.2010
- Cashier – Drawer Audit Cash Handling, Activation / Deactivation New/ Old Accounts, Mobile Phone Deployment Activation Troubleshoot, IOS, Windows , Android Operating System, Asset Management (Phone Accessories , Mobile Devices), Review Document Sales (Rate Plans, Devices, Accessories), Billing Payment (Rate Plan Adjustment), Customer Service – Greeted and assisted customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff promoting positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Some College (No Degree) - Computer Science
Metropolitan Community College Penn Valley
Kansas City, MOHigh School Diploma -
East High School
Kansas City, MO05.2009
Skills
- Delegation & Team Leadership
- Troubleshooting & Customer Service Experience
- Data Entry & Account Reviewer
- Team Building & Problem Solving
- Conflict Resolution & Critical Thinking
- Active Listener & Feedback
- Collaboration & Clear Communication
References
Available upon request
Timeline
Natural Gas Service Technician
Spire Gas Company
09.2018 - Current
Fiber Optic Technician
ITC Service Group Inc.
11.2012 - 09.2018
Machine Operator Forklift Driver
Kelly Services
07.2010 - 11.2012
Assistant Store Manager
Cleartalk Communication LLC (Cricket)
03.2009 - 07.2010
Some College (No Degree) - Computer Science
Metropolitan Community College Penn Valley
High School Diploma -
East High School
Similar Profiles
ISRA ELSADIG MUSTAFA OSMANISRA ELSADIG MUSTAFA OSMAN
Sales and Technical Support Manager at Spire Services & investment CompanySales and Technical Support Manager at Spire Services & investment Company
Marcela Taliati Lopes OtaMarcela Taliati Lopes Ota
Senior Operations Engineer - Focal Point at Comgás (Sao Paulo Gas Company) - the largest distributor of piped natural gas in Latin AmericaSenior Operations Engineer - Focal Point at Comgás (Sao Paulo Gas Company) - the largest distributor of piped natural gas in Latin America
ASAD MASOODASAD MASOOD
Pipeline Integrity Engineer at Southern Company Gas / Atlanta Gas LightPipeline Integrity Engineer at Southern Company Gas / Atlanta Gas Light