Markus McCoy
Kansas City,Mo
Summary
Experienced professional in the natural gas industry seeking a position within the organization. Skilled in effectively navigating challenges and bringing a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Natural Gas Service Technician
Spire Gas Company
Kansas City, Mo
09.2018 - Current
- General Clerk (Corrosion Dept) Reviewed Compliance Data Performed Corrections (G4, Maximo)
- Design 811 Locate Request
- Input Test Points Anode Value Locations
- Responded quickly to emergency calls involving hazardous conditions due to a gas leak.
- Analyzed readings from meters installed on customer premises for accuracy.
- Maintained records of all repairs performed on customer premises.
- Followed company safety protocols when working with hazardous materials such as natural gas.
- Installed and tested new meter set piping for residential and commercial customers.
- Tested for leaks in customer's systems using specialized leak detection equipment.
- Resolved customer complaints related to gas service issues promptly
- Performed administrative tasks such as filing paperwork, responding to emails, and handling incoming calls.
- Evaluated customer complaints related to suspected utility line breaks or leaks.
- Performed daily meter reading rounds to residential and commercial customers
- Performed Annual Corrosion Inspections on residential gas lines inside premise
Fiber Optic Technician
ITC Service Group Inc.
Kansas City, Mo
11.2012 - 09.2018
- Configured Network Infrastructure Established Residential & Commercial
- Installation of Various Low Voltage Cabling
- Maintained accurate records of all installations, repairs, and maintenance Summary Skills Experience activities.
- Planned out efficient routes for laying down Fiber Optic Cables
- Configure wifi network port protocols switch installation
- Repaired damaged fibers using specialized techniques such as fusion splicing or mechanical splicing.
- Identified problems in customer's existing infrastructure by performing tests with specialized equipment.
- Trained new technicians on proper procedures when installing or repairing Fiber Optic Cables. Set up service for customers by installing, connecting, testing or adjusting
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
Machine Operator Forklift Driver
Kelly Services
Kansas City, MO
07.2010 - 11.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes in production environment.
- Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
Assistant Store Manager
Cleartalk Communication LLC (Cricket)
Kansas City, Mo
03.2009 - 07.2010
- Cashier – Drawer Audit Cash Handling, Activation / Deactivation New/ Old Accounts, Mobile Phone Deployment Activation Troubleshoot, IOS, Windows , Android Operating System, Asset Management (Phone Accessories , Mobile Devices), Review Document Sales (Rate Plans, Devices, Accessories), Billing Payment (Rate Plan Adjustment), Customer Service – Greeted and assisted customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff promoting positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Some College (No Degree) - Computer Science
Metropolitan Community College Penn Valley
Kansas City, MOHigh School Diploma -
East High School
Kansas City, MO05.2009
Skills
- Delegation & Team Leadership
- Troubleshooting & Customer Service Experience
- Data Entry & Account Reviewer
- Team Building & Problem Solving
- Conflict Resolution & Critical Thinking
- Active Listener & Feedback
- Collaboration & Clear Communication
References
Available upon request
Timeline
Natural Gas Service Technician
Spire Gas Company
09.2018 - Current
Fiber Optic Technician
ITC Service Group Inc.
11.2012 - 09.2018
Machine Operator Forklift Driver
Kelly Services
07.2010 - 11.2012
Assistant Store Manager
Cleartalk Communication LLC (Cricket)
03.2009 - 07.2010
Some College (No Degree) - Computer Science
Metropolitan Community College Penn Valley
High School Diploma -
East High School