Markus Moss
Warren,MI
Summary
Offers exceptional customer service and assistance, delivering ideas and solutions to meet individual needs. Strong team player with excellent communication and time management skills. Proven ability to manage projects and meet deadlines.
Overview
15
15
years of professional experience
Work History
Carpenter Laborer
AllWood
04.2018 - Current
Security Officer
Atheneum Suite Hotel - Downtown Detroit
03.2014 - 06.2024
- Creator of custom furniture design; Offer great customer service assistance to future and current customer with ideas and created ideas to meet and exceed their expectations; Conducting telephone and internet interactions.
CUSTOMER SERVICE EXECUTIVE
THYSSENKRUPP ATLAS, INCORPORATED
05.2022 - 08.2023
Security Guard
Niki's lounge
01.2010 - 06.2017
- Focused on Security; Protected the property of visitors and employees by monitoring staff and visitor; De-escalation situation and intervening with subjects before having to contact law enforcement; Helping law enforcement with reports and investigations; Interacting with a large volume of guests in a highly social environment; Ensure safety in a high energy club and/or sit down bar/restaurant; Exudes confidence and composure when faced with stressful situations; Remains calm and patient despite dynamic, fast-paced environment; Effectively manages conflict, identifying and diffusing potentially aggressive situation; Constantly observes guests and operations with a strong attention to detail and a high level of awareness; Also helped with staff and repairs and housekeeping when needed; Quality Control making sure all product meets company's expectations; Worked with a team to meet goals and deadlines; Checks IDs and ensures smooth customer flow; Makes guests feel welcome - even when extremely challenging; During any given shift, the Security/Door Staff team floats between four distinct positions throughout the premises; Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect; Positively influences outcomes by communicating effectively.
Education
High School Diploma - General Studies
Martin Luther King, Detroit, MI
Detroit, MI06.2002
Skills
- Customer service
- Communication skills
- Time management
- Guest services
- Leadership
- 20 years in security
- Valid [State] driver's license
- Reliability
- Teamwork and Collaboration
- Problem-Solving
- Self Motivation
- Multitasking
- Attention to Detail
- Flexible and Adaptable
- Organizational Skills
- Decision-Making
- Team Collaboration
- Excellent Communication
- Adaptability and Flexibility
References
References available upon request
Timeline
CUSTOMER SERVICE EXECUTIVE
THYSSENKRUPP ATLAS, INCORPORATED
05.2022 - 08.2023
Carpenter Laborer
AllWood
04.2018 - Current
Security Officer
Atheneum Suite Hotel - Downtown Detroit
03.2014 - 06.2024
Security Guard
Niki's lounge
01.2010 - 06.2017
High School Diploma - General Studies
Martin Luther King, Detroit, MI
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