Markus Newson
Alma,GA
Summary
Dynamic professional with a strong work ethic and expertise in deep cleaning, honed at Bacon County Board of Education. Proven ability to enhance service quality through effective teamwork and proactive problem-solving. Skilled in chemical handling and inventory control, consistently achieving high standards in custodial operations while fostering a positive work environment.
Experienced with maintaining cleanliness and organization in various settings. Utilizes effective cleaning techniques and equipment management for optimal results. Knowledge of safety protocols and efficient work practices to ensure spotless and hazard-free environment.
Manufacturing professional with extensive hands-on experience in machine operation, setup, and maintenance. Known for keen attention to detail and ability to adapt quickly to changing production needs. Highly collaborative and results-focused, consistently ensuring operational efficiency and quality.
Professional machine operation specialist with substantial hands-on experience in operating and maintaining industrial machinery. Strong focus on ensuring precision, safety, and efficiency in all tasks. Collaborative team player known for reliability and adaptability to changing production needs. Skilled in troubleshooting equipment issues, maintaining optimal machine performance, and adhering to safety protocols.
Professional in dispute and fraud analysis with history of effectively identifying and mitigating risks. Known for precision in transaction monitoring and resolving complex issues. Prioritizes team collaboration and adapts seamlessly to changing priorities, ensuring reliable support and consistent results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Custodial Specialist
Bacon County Board of Education
08.2022 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Reduced maintenance costs by conducting regular inspections and addressing issues proactively.
- Collaborated with other custodial staff members to ensure consistent service quality across all areas.
- Maintained thorough documentation of completed tasks for accurate record-keeping purposes.
- Assisted in training new custodial staff members, ensuring adherence to established policies and procedures.
- Contributed to a positive work environment through effective communication and teamwork among custodial staff.
- Demonstrated attention to detail when performing specialized tasks such as floor waxing, carpet extraction, or window washing.
- Utilized time-management skills effectively, prioritizing tasks according to urgency while managing multiple responsibilities simultaneously.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Dispute and Fraud Analyst
Enhanced Resource Center
06.2014 - 05.2022
- Strengthened internal controls by recommending policy updates based on observed patterns and vulnerabilities.
- Participated in regular audits to ensure compliance with applicable laws and regulations related to dispute management and fraud prevention.
- Leveraged analytical skills to identify patterns indicative of organized crime or other sophisticated attacks against the organization''s assets or customers'' interests.
- Maintained a high level of knowledge on industry trends, sharing insights with management to inform strategic decisionmaking.
- Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions.
- Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
- Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.
- Delivered timely and accurate reporting on fraud trends, dispute volumes, and associated financial impacts to senior management.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using [Software].
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
Associate of Applied Science - Cyber Security
Coastal Pines Technical College
Waycross, GASkills
- Strong work ethic
- Deep cleaning expertise
- Chemical handling
- Inventory control
- Pressure washing experience
- Equipment operation mastery
- Floor maintenance proficiency
- Customer service
- Problem-solving
- Heavy lifting
- Custodial machine operation
- Equipment inspection
- Transaction monitoring
- Fraud prevention
- Ethical standards
- Effective communication
- Verbal and written communication
- AML compliance
- Data analysis
- Trained in [software]
- Transaction analysis
- Organization skills
- Account information review
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Critical thinking
- Adaptability and flexibility
- Active listening
- Proactive and Self-motivated
- Microsoft Excel
- Microsoft office
- Precision and accuracy
- Professionalism
Certification
- Certified Networking +
Timeline
Custodial Specialist
Bacon County Board of Education
08.2022 - Current
Dispute and Fraud Analyst
Enhanced Resource Center
06.2014 - 05.2022
Associate of Applied Science - Cyber Security
Coastal Pines Technical College