Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Markus Pozo

Davie,FL

Summary

Dynamic sales and customer service professional with a proven track record at T Mobile retailer, adept in customer relationship building and sales presentations. Leveraged interpersonal skills to enhance client satisfaction and used strategic sales techniques to exceed quotas. Excelled in multitasking and teamwork, significantly increasing sales revenue and customer base.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Repressentative

T Mobileretailer
05.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Asistant Manager

BurgerFi
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Server

Mancora Restaurant & Bar
02.2021 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

BBA - Sales

Broward College
Fort Lauderdale, FL
12-2027

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales Presentations
  • Sales closing
  • Friendly, Positive Attitude
  • Multitasking
  • Attention to Detail
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Problem-Solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.

Certification

  • Commercial Lines Coverage Specialist (CLCS) – The Institutes Risk & Insurance Knowledge Group.
  • Certified Sales Professional (CSP) - Manufacturers' Representatives Educational Research Foundation (MRERF).
  • Sales Enablement Certification – HubSpot Academy.
  • AI in Business Strategy Certificate Program – MIT Sloan Executive Education.
  • Certified Medical Representative (CMR) - Certified Medical Representatives Institute.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Repressentative

T Mobileretailer
05.2024 - Current

Asistant Manager

BurgerFi
09.2023 - Current

Server

Mancora Restaurant & Bar
02.2021 - 12.2023

BBA - Sales

Broward College

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Markus Pozo