Markus Richardson
Garner,NC
Summary
Skilled and motivated individual with extensive experience in conducting thorough quality checks to ensure products meet industry standards as an Incoming Quality Technician. Experienced in streamlining processes for efficient product testing to reduce downtime and improve production speed. Strengths include keen attention to detail, strong problem-solving skills, and ability to manage multiple tasks simultaneously. Significant contributions made in previous roles by identifying areas of improvement, resulting in increased product reliability and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Incoming Quality Technician
Eli Lilly & Co
Durham, NC
10.2024 - Current
- Conduct detailed inspections of incoming materials to ensure compliance with FDA, GMP, and company quality standards, supporting seamless production operations
- Collaborate with production and maintenance teams to address quality issues impacting plant efficiency and equipment performance
- Perform batch disposition by reviewing inspection results and documentation, ensuring timely material release to maintain production schedules
- Enforce strict adherence to Standard Operating Procedures (SOPs) in inspection processes, batch reviews, and quality-related activities, fostering operational consistency
- Investigate and resolve non-conformance issues
- Collaborate with management on implementing corrective actions to enhance process reliability and minimize future disruptions
- Maintain comprehensive documentation including quality logs, inspection records, and equipment maintenance reports, ensuring compliance readiness
- Partner with suppliers and internal stakeholders to ensure materials meet quality and delivery requirements, preventing delays in plant operations
- Promote safety and compliance in all activities, collaborating with plant teams to ensure regulatory adherence and operational excellence.
- Write and support deviation investigation authoring associated with incoming materials
Material Coordinator
KBI Biopharma
Durham, NC
05.2024 - 10.2024
- Maintain accurate records of raw materials, supplies, and finished products, ensure proper stock levels are maintained, and report shortages or discrepancies
- Oversee receiving process for incoming materials, ensuring they meet required specifications and are properly stored according to standard operating procedures (SOPs)
- Work with suppliers and vendors to track orders, resolve discrepancies, and coordinate delivery schedules
- Assist in the disposition of excess, obsolete, or defective materials according to established procedures
- Prepare materials for shipment, including packaging, labeling, and coordinating logistics for outgoing deliveries
Quality Technician
PCX Corporation
Knightdale, NC
08.2023 - 05.2024
- Ensure work in process and finished goods are in standard with quality system and customer specifications
- Review protocol, create and validate procedures of work manuals to match workflow qualifications to create continuous improvement to protocols
- Investigate and report any non-conformances that do not meet quality specification
- Work with team to develop and implement Quality processes by reviewing designs, control plans, and inspection check list
- Initiate engineering change notices and quality alerts with engineers
- Work with team members and supervisors to resolve corrective actions and build continuous improvement opportunities
- Understanding of P&ID instrumentation and electrical wiring diagrams
Maintenance Technician II
GlaxoSmithKline
Zebulon, NC
05.2021 - 08.2023
- Monitor and operate machinery in operation to identify concerns and make corrections or report problems to the appropriate party
- Support production needs by transporting finished product and unwrapping components used for conveyers or staging areas of the machinery to make sure production is continuous
- Supply and Purge machinery of components before and after production schedule start up and end of batch line clearance
- Trouble shoot all mechanical and electrical errors
- Swapped out HEPA Filters,gassing and product filters
- Performed drain sequences
- Utilized EAMS as ticketing systems for maintenance work orders
- Troubleshooting robotic sequences
- Performed quality checks, by reviewing and resolved manufacturing and quality issues including batch records
Extruder Operator
Mars Incorporated
Henderson, NC
01.2018 - 05.2021
- Mixed raw materials of grains and rice into machinery and used water temperature, knife speed, and condition cylinder for density
- Created different plates for designs (knife hubs, blade numbers, plate numbers)
- Utilized Microsoft Excel to input height, density, and length of product
- Problem-solved skills to create sustainable usage of steam/water variables to create product
- Understood HVAC systems in the control room to control information system temperatures/decimals
- Collect Micro samples
- Maintained cleanliness and sanitation of work area
- Perform all finished tower changeovers
- Assisted in entering materials charged to work orders and hours of labor
Administrative Assistant-Intern
Wilson Habitat for Humanity
Wilson, NC
01.2020 - 03.2020
- Answered telephones and gave information to callers, taking messages, and transferring calls to appro
- Created board meeting packets for end of the quarter meetings
- Used computers for various applications, such as database management or word processing
Education
Master of Human Resources Management -
Strayer University
Raleigh, NC09.2025
Bachelor of Science - Business Administration
Barton College
Wilson, NC12.2020
Associates of Arts -
Vance Granville Community College
Louisburg, NC03.2016
Skills
- Organizational skills
- Project management skills
- Detail-oriented
- Skilled at managing multiple projects
- Execution in high-volume environment
- Team player
- Machine set-up
- Operations
- Changeover
- Diagnosis
- Preventative maintenance
- Budget management
- Sanitation assessments
- Aseptic techniques
- Clean room behaviors
- Computerized filling system programs
- Blueprint reading
- Drawing interpretation
References
Available upon request
Honors Certifications Activities
- Member, Multicultural Organization, 2019
- Member, Phi Beta Lambda Business Club, 2019
- Member, Sigma Beta Delta Honors Society, 2020
- Recruiting, Hiring, and Onboarding Employees Certification, 2023
- Lean Six Sigma White Belt Certified, 2022
Timeline
Incoming Quality Technician
Eli Lilly & Co
10.2024 - Current
Material Coordinator
KBI Biopharma
05.2024 - 10.2024
Quality Technician
PCX Corporation
08.2023 - 05.2024
Maintenance Technician II
GlaxoSmithKline
05.2021 - 08.2023
Administrative Assistant-Intern
Wilson Habitat for Humanity
01.2020 - 03.2020
Extruder Operator
Mars Incorporated
01.2018 - 05.2021
Master of Human Resources Management -
Strayer University
Bachelor of Science - Business Administration
Barton College
Associates of Arts -
Vance Granville Community College