MARKUS E. SAMANO
Eureka,CA
Summary
Current medical receptionist skilled in multi-tasking, EMR, inner office communication, computer literacy, having a positive attitude, and above and beyond customer service. Organized and accurate in managing patient flow.
Overview
15
15
years of professional experience
Work History
Medical Office Assistant
Redwood Focused Care Clinics
Eureka, CA
11.2021 - 02.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized patient files and streamlined operations to improve efficiency.
- Enhanced office productivity by handling high volume of callers per day.
- Converted paper charts into digital files and uploaded to EMR system.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Prepared and maintained accurate digital health records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Medical Receptionist
Open Door Community Health Center
Humboldt County, CA
07.2017 - 09.2021
- Checked patient insurance, demographic and health history to keep information current.
- Greeted each patient pleasantly and processed patient check in with high efficiency.
- Greeted callers enthusiastically.
- Scheduled, rescheduled and handled cancelled appointments for patients using Citrix EPIC.
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
Graphic Designer
Self Employed
10.2012 - 08.2017
- Generated computer graphics and page-layout software, graphic elements and photography.
- Built user interface, data visualizations and designed overall user experience.
- Conceptualized, planned and executed original designs for a wide range of website properties.
- Developed print materials such as flyers, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
Clerk
Humboldt Petroleum Inc - Eureka
, California
06.2014 - 07.2017
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Entered numerical data into databases in a timely and accurate manner.
Clerk
Business Office, Community Hospital of Long Beach
Long Beach, CA
05.2009 - 07.2011
- Maintained a clean reception area, including lounge and associated areas.
- Sorted materials and file according to guidelines.
- Assisted in the maintenance of medical charts and/or electronic medical record.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Entered numerical data into databases in a timely and accurate manner.
Education
Western High School
Las Vegas, NV06.2006
GED -
Community College of Southern Nevada
Las Vegas, NV2006
Skills
- Bilingual (Spanish)
- EMR
- Insurance Verification
- Appointment scheduling
- Strong customer service
- Patient focused care
- Self motivated
- Quick learner
- Data entry
- Speech clarity
- Good telephone etiquette
- Records maintenance
- Strategic thinking
- Strong client relations
- Goal-oriented
- Medical office administration
Accomplishments
- Acquired certifications in EMT-B Prehospital Trauma Life Support, Basic Life Support and Bioterrorism at the JTM Training Group in Las Vegas, Nevada.
References
Kellyn Alemeda - Manager at Humboldt Petroleum
(707) 407-9254
Jackie Chilton - Manager of Redwood Focused Care Clinics
(707) 298-4736
Rebecca Brennan - Registered Nurse at Open Door Community Health
(707) 407-8084
Timeline
Medical Office Assistant
Redwood Focused Care Clinics
11.2021 - 02.2022
Medical Receptionist
Open Door Community Health Center
07.2017 - 09.2021
Clerk
Humboldt Petroleum Inc - Eureka
06.2014 - 07.2017
Graphic Designer
Self Employed
10.2012 - 08.2017
Clerk
Business Office, Community Hospital of Long Beach
05.2009 - 07.2011
Western High School
GED -
Community College of Southern Nevada
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