Mark William Hancock

• Consistently recruited from each position in each company as a leader in my field by new employers seeking to looking to expand their teams, growth and profitability.
• Managed a six-member team in a challenging showroom environment, focusing on training in product knowledge and customer service to elevate sales outcomes.
• Achieved successful lead qualification and closure of significant consumer purchases through impactful in-home client interactions. Enhanced coordination of sales orders and communication channels between corporate office, showroom, and clients.
• Monitored and evaluated sales metrics daily and monthly to drive team alignment with objectives.

• Oversaw showroom operations with a team of twelve, focusing on delivering personalized service to improve customer engagement and satisfaction.
• Boosted sales and profitability by developing respectful working relationship with venders and creating an engaging showroom environment that is consumer and designer friendly.
• Implemented visual merchandising strategies, resulting in optimized product displays and increased foot traffic.
• Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.

• Developed strategic relationships with interior design firms and realtors to drive outside sales growth.
• Oversaw inventory display management, pricing strategies, and product placement across two showrooms.
• Cultivated strong relationships with clientele through effective communication and diligent follow-up.
• Facilitated showroom liquidation process during owner's retirement transition.

• As my first position since relocating to California I surpassed individual sales targets consistently through strategic planning and execution.
• Developed and executed follow-up strategies that strengthened customer relationships and loyalty.

• Recruited by a privately-owned company to elevate design projects and boost company sales.
• Collaborated with sales people as the Lead designer on larger projects increasing customer satisfaction and increasing customers budgets.
• Achieved top performance in window treatment and soft goods sales, focusing on maximizing volume and profit margins.
• Facilitated integration of Dream Draper software to enhance window treatment design and floor planning efficiency.

• Recruited by management to enhance sales team performance and boost morale.
• Orchestrated growth and development of showroom, establishing it as the largest flagship store in South Florida.
• Chosen in January 2012 as brand ambassador to represent corporation through diverse social media marketing initiatives.
• Implemented advanced training strategies with Hunter Douglas Window Fashions, achieving sustained increases in sales volume annually.