Markyta Baker
Greenville,US
Summary
Packing and Labeling Technician with extensive expertise in streamlining operations and improving efficiency. Demonstrated success in managing process re-engineering projects, reducing paperwork by 75%, and enhancing customer satisfaction through error reduction. Skilled in problem-solving, team leadership, and quality assurance with a strong background in inventory management and customer service.
Overview
13
13
years of professional experience
Work History
Line Associate
Wayne Sanderson Farms
01.2024 - Current
- Collaborated with team members to maintain a safe working environment, fostering a culture of safety and reducing workplace incidents.
- Streamlined assembly processes to enhance productivity, achieving noticeable gains in output without compromising quality.
- Monitored production metrics to identify bottlenecks, implementing corrective actions that led to substantial improvements in workflow efficiency.
- Actively participated in team meetings, sharing insights and ideas that contributed to a positive work atmosphere and team cohesion.
- Executed quality control checks on products to ensure compliance with company standards, maintaining high levels of customer satisfaction.
- Fostered strong team collaboration by encouraging open communication, enhancing morale and creating a supportive work environment.
Pharmacy Customer Service Representative
Iqor
Charlotte, NC
05.2023 - 10.2023
- Answer incoming calls regarding prescriptions, refills, order status, copays, and pharmacy services
- Assist customers with prescription questions and direct clinical concerns to pharmacists
- Process refill requests and update patient information in the system
- Verify insurance coverage, prior authorizations, and billing issues * Resolve customer complaints professionally and efficiently
- Communicate with doctors’ offices regarding prescriptions or missing information
- Maintain accurate patient records while following HIPAA/privacy laws
- Assist with mail-order or specialty pharmacy orders if applicable * Escalate urgent issues to pharmacists or supervisors when needed
Packing/Labeling Tech 1
Thermo Fisher Scientific (Kelly Service)
Greenville, NC
04.2022 - 04.2023
- Mastered all advised OJTs (On the Job Training) with department QSME certifying me to be an operator and set up equipment on my direct packaging line.
- Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%.
- Continuously updated knowledge of industry trends, technologies, and best practices. Streamlined packaging operations to enhance efficiency, dramatically reducing processing times and improving overall output.
- Implemented a new labeling system that minimized errors, improving accuracy and increasing customer satisfaction.
- Led the implementation of a new inventory tracking system, resulting in a 30% reduction in stock discrepancies and enhanced operational efficiency.
Stocker
Walmart
Winterville, North Carolina
09.2021 - 03.2022
- Kept aisles clean and neat, removing excess product, opened boxes, and debris from public areas.
- Handled stock needs according to schedule, keeping shelves continuously full for customers.
- Worked closely with team members to process shipments and unload incoming trucks.
- Maintained organized aisles and displays, leading to improved customer navigation and noticeable increases in shopper satisfaction.
- Executed regular inventory checks to ensure stock accuracy, contributing to minimizing discrepancies and optimizing product availability.
- Implemented effective stock rotation practices, reducing product waste and maximizing freshness for customer purchases.
Factory Line Worker
Sanderson Farms
Kinston, North Carolina
12.2019 - 09.2021
- Maintained production, staging, and storage cleanliness by removing waste and unneeded materials.
- Performed quality assurance tasks on finished products, completed routine inspections, and conducted non-destructive tests.
- Within a year, led a team of eight employees. Streamlined production processes, enhancing efficiency and contributing to noticeable gains in output quality and consistency.
- Fostered a collaborative team environment, encouraging open communication and shared goals among colleagues.
- Executed quality assurance protocols, reducing product defects and ensuring compliance with industry standards.
- Maintained rigorous cleanliness standards on the production line, significantly improving workplace safety and operational flow.
Salesperson
Botanical Essence Hemp Enc
Winterville, North Carolina
10.2018 - 12.2019
- Reported on sales transactions and expenses accurately.
- Handled stressful situations professionally and multitasked with ease.
- Achieved substantial improvements in customer engagement by implementing personalized sales strategies tailored to individual needs.
- Partnered with marketing to launch product promotions, driving noticeable results in foot traffic and sales conversions.
- Analyzed sales data to identify trends, informing inventory management and ensuring optimal product availability.
- Assisted customers in selecting products, fostering a welcoming environment, and enhancing the overall shopping experience.
Cashier
Durham VA Medical Center
Greenville, NC
11.2015 - 04.2016
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at the beginning and end of each shift, investigating and resolving any discrepancies.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Streamlined checkout processes, enhancing transaction efficiency and contributing to increased customer satisfaction.
- Maintained accurate cash handling procedures, ensuring financial integrity while reducing discrepancies through diligent monitoring.
- Partnered with team members to address customer issues, fostering a supportive environment that improved service quality and guest retention.
Cashier
Bojangles
Winterville, NC
06.2013 - 11.2015
- Balanced cash drawer at the beginning and end of each shift.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Gave customers full attention and attended to their needs.
- Delivered exceptional customer service, enhancing satisfaction and fostering a welcoming atmosphere for all patrons.
- Streamlined cash handling processes, ensuring accurate transactions and minimizing discrepancies, contributing to improved financial accuracy.
- Maintained organized inventory records, facilitating efficient stock management and ensuring product availability for customers.
Education
Bachelor's in Arts - Creative Writing
Southern New Hampshire University
04-2028
Skills
- Project Planning
- Active Listening
- Communication
- MS Office
- Organization
- Problem Solving
- Team Leadership
- Quality Assurance
- Customer Service
- Inventory Management
- Time Management
Timeline
Line Associate
Wayne Sanderson Farms
01.2024 - Current
Pharmacy Customer Service Representative
Iqor
05.2023 - 10.2023
Packing/Labeling Tech 1
Thermo Fisher Scientific (Kelly Service)
04.2022 - 04.2023
Stocker
Walmart
09.2021 - 03.2022
Factory Line Worker
Sanderson Farms
12.2019 - 09.2021
Salesperson
Botanical Essence Hemp Enc
10.2018 - 12.2019
Cashier
Durham VA Medical Center
11.2015 - 04.2016
Cashier
Bojangles
06.2013 - 11.2015
Bachelor's in Arts - Creative Writing
Southern New Hampshire University