Marla Arbi
2228 Lenox PL Santa Clara,CA
Summary
Compassionate and detail-oriented medical assistant and care coordinator with strong experience in patient communication, triage, and call center operations. Skilled in managing high-volume patient calls, coordinating referrals to specialists, providing lab result follow-ups, and supporting prescription refill processes. Adept at using electronic health records (EHR), maintaining HIPAA compliance, and ensuring efficient, patient-centered care. Known for being a reliable team player, with excellent communication and multitasking abilities in fast-paced clinical environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant/Care Coordinator
Homebase Medical Grp
Long Beach , CA
09.2017 - Current
- HIPAA compliance.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Educated patients on medication usage and treatment plans to enhance understanding.
- Facilitated communication between patients and physicians regarding concerns and updates.
- Scheduled appointments, answered phones, and managed patient flow professionally.
- Maintained precise medical records through data entry, filing, and transcription processes.
- Participated in team meetings to enhance workflows and improve patient outcomes.
- Coordinated with pharmacies for prescription submissions and refills.
- Collaborated with multidisciplinary teams to optimize patient care and response times.
- Coordinate patient care and referrals by processing specialist and diagnostic service requests promptly and accurately.
- Triage incoming patient calls, document symptoms, and route them to the appropriate provider or nurse for follow-up
- Call patients with lab and blood work results as directed by providers, ensuring clear communication and education.
- Provide high-level customer service while managing large call volumes in a fast-paced call center environment.
Medical Assistant, Receptionist
Napa Valley Medical Group
St Helena, CA
02.2016 - 12.2017
- Scheduled patient appointments and managed office calendars efficiently.
- Collected and verified patient information during check-in procedures.
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate medical records and updated electronic health systems.
- Answered phone calls and addressed patient inquiries promptly and courteously.
- Ensured cleanliness and organization of exam rooms and waiting areas.
- Educated patients on office policies, procedures, and health resources available.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Set up appointments for physician visits and procedures using calendar software.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Responded promptly to requests from patients or staff members in a professional manner.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Processed payments for services rendered accurately and efficiently.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
Private Dinning, Runner
Auberge Du Soleil
Rutherford, CA
03.2013 - 11.2015
- Delivered food orders promptly to ensure guest satisfaction.
- Assisted servers by refilling drinks and supplying necessary utensils.
- Maintained cleanliness of dining area and service stations throughout shifts.
- Communicated effectively with team members to manage high-volume service periods.
- Organized and prioritized food tickets for efficient order delivery.
- Engaged with guests to enhance their dining experience through attentive service.
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Removed dishes and glasses from tables for cleaning.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Responded promptly to customer inquiries and requests for additional items or services.
- Checked all dishes before delivering them to ensure quality standards were met.
- Provided assistance with clearing plates from tables after meals were completed.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Oversaw all aspects of private dining operations from pre-event planning to post-event follow-up.
- Trained new employees on proper procedures related to private dining services.
- Monitored dining room activities to ensure quality service standards were met.
Education
Associate of Science - Register Nurse
Evergreen Valley College
San Jose, CA05-2028
CCMA - Medical Assistant
Napa Valley Education
Napa, CA08.2016
High School Diploma -
Rialto High School
Rialto, CA, US01.2010
Skills
- Patient care
- Electronic health records
- Medication education
- Customer service
- Appointment scheduling
- Team collaboration
- Attention to detail
- Communication skills
- Insurance verification
- Data entry
- Procedure assistance
- Laboratory maintenance
- Lab equipment calibration
- Vital signs and examinations
- pH testing
- Medical terminology proficiency
- Patient oral care
- Quick problem solver
- Prescription refills
- Electrocardiography (EKG)
- Vital signs monitoring
- Medical records confidentiality
- Medical terminology
- CPR
- EMR / EHR
- Insurance authorizations
- Patient triage
- Fluent in Spanish
- Certified in basic life support (BLS)
Certification
Certified Clinical Medical Assistant (CCMA) August 2027
CPR, American Heart Association, August 2026
BLS for Healthcare Providers – American Heart Association, Expires 2026
Languages
Spanish
Full Professional
Work Type
Full TimePart TimeWork Location
RemoteTimeline
Medical Assistant/Care Coordinator
Homebase Medical Grp
09.2017 - Current
Medical Assistant, Receptionist
Napa Valley Medical Group
02.2016 - 12.2017
Private Dinning, Runner
Auberge Du Soleil
03.2013 - 11.2015
Associate of Science - Register Nurse
Evergreen Valley College
CCMA - Medical Assistant
Napa Valley Education
High School Diploma -
Rialto High School
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