Marla Bannister
Charleston,SC
Summary
Educated, Passionate hard-working individual with over 10+ years of experience working in office spaces, warehouses and customer service environment. Specializing in quality, speed and process optimization. Identify customer needs and use solution-based selling techniques. Knowledgeable and dedicated customer service. Professional with extensive experience in the telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Expert Account Business Consultant/Technician
T-Mobile
03.2017 - Current
- Excellent communication and presentation skills
- Updated account information, maintain customer records
- Provide primary customer /business support to internal and external customers
- Account security
- Account Analyst/ Account Specialist/ Business Balance
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer/business needs and resolving concerns
- Knowledge of problem management
- Project Management (leading projects, major changes)
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Sales expertise
- Technical skills
- Expertise in Marketing and Sales
- Knowledge in Computer tools and systems tools and resources.
Manager
Burger King
03.2016 - 05.2017
- Payroll
- Time Management
- OSHA certified
- Maintain quality food, with times and proper temps
- Delegating task and services
- Sales Projections
- Inventory
- Hiring and training
- Assembly line.
- Inventory
AT&T
01.2015 - 01.2016
- Informed about sales activities, current inventory and other metrics via timely reports
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors
- Processed orders, service requests and applied information to customers
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Assistant Manager
Cracker Barrel
08.2014 - 01.2016
- HOSTESS/PREP/FOOD EXPO/, Crossed trained in every position, able to fill job responsibilities when needed
- Well-rounded knowledge of my role to this company
- Performed continuous evaluations of sales, payroll, and staff
- Mentored new hires, resulting in stronger staff development and increased productivity
- Inventory.
Education
Bachelor of Business And Cyber Security - Business And Cybersecurity
University of Arizona Global Campus
Arizona City, AZ07.2026
Some College (No Degree) - Journalism
Trident Technical College
Charleston, SCHigh School Diploma -
Summerville High School
Summerville, SC05.2014
Skills
10 years Customer service, Knowledge of Production and Assembly
- Data Management
- Sales
- Technical Skills and support
- Problem management
- Complaint resolution
- Attention to detail
- Multi-tasking
- Hand and Power tool experience Organizational skills with Management and leadership skills
- Excellent troubleshooting and problem-solving skills
- Project Management (leading projects, major changes)
- Customer Service Management
- Performance Improvement
References
- Michael Congleton
- Melquan Alston
- Fay Barbour
- Treayanna Smith
Timeline
Expert Account Business Consultant/Technician
T-Mobile
03.2017 - Current
Manager
Burger King
03.2016 - 05.2017
AT&T
01.2015 - 01.2016
Assistant Manager
Cracker Barrel
08.2014 - 01.2016
Bachelor of Business And Cyber Security - Business And Cybersecurity
University of Arizona Global Campus
Some College (No Degree) - Journalism
Trident Technical College
High School Diploma -
Summerville High School