Marla Brothers
Cedartown,GA
Summary
Dynamic leader with a proven track record at Family Dollar, enhancing store operations and team performance. Expert in customer engagement and problem-solving, I significantly improved sales and operational efficiency. Skilled in fostering teamwork and driving customer satisfaction, my approach ensures positive outcomes and solid customer relationships.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Family Dollar
01.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Personal Assistant/Assistant Farm Manager
Nichols Farm Manor
09.2017 - Current
- Improved time management of the executive through effective prioritization and organization of tasks.
- Collaborated with Farm Manager on strategic planning for crop rotation and land use optimization.
- Supervised equipment maintenance schedules, ensuring timely repairs and minimizing downtime during peak seasons.
- Improved crop yield by implementing effective irrigation and fertilization strategies.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Front Desk Manager
Choice Hotels/ Econolodge
08.2022 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
Assistant Sales Manager
Cedartown Liquor Outlet
12.2019 - 05.2021
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
Education
Associate of Science - Dental Assisting
Georgia Northwestern Technical College
Rome, GA05.2017
Associate of Science - Business Administration And Management
Middle Georgia Technical College
Warner Robins, GA04.2009
High School Diploma -
Roswell High School
Roswell, GA06.1997
Skills
- Problem-Solving
- Customer Service
- Customer Service and Engagement
- Customer Relations
- Team Building and Leadership
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Family Dollar
01.2024 - Current
Front Desk Manager
Choice Hotels/ Econolodge
08.2022 - 04.2023
Assistant Sales Manager
Cedartown Liquor Outlet
12.2019 - 05.2021
Personal Assistant/Assistant Farm Manager
Nichols Farm Manor
09.2017 - Current
Associate of Science - Dental Assisting
Georgia Northwestern Technical College
Associate of Science - Business Administration And Management
Middle Georgia Technical College
High School Diploma -
Roswell High School